Sr. Business Analyst II (5852)

As Sr. Business Analyst II, you'll lead business analysis tasks to include: requirements analysis, process improvement, testing, and ServiceNow implementation. You will serve as the bridge between business needs and technical solutions to ensure business values and outcomes are clearly defined and understood.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

• Work closely with stakeholders to gather, document, and analyze business and functional requirements for ServiceNow implementations.
• Develop user stories, acceptance criteria, and backlog items to support agile delivery.
• Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules.
• Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives.
• Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM, CMDB, and the Power Platform.
• Support the development of dashboards, reports, and automation tools using ServiceNow capabilities.
• Create and execute test plans, test cases, and scripts to validate ServiceNow configurations.
• Ensure data integrity and accuracy through rigorous testing and troubleshooting.
• Act as the primary liaison between the business and technical teams to ensure alignment and delivery of project goals.
• Provide regular project updates and facilitate solution demonstrations for stakeholders.
• Produce and maintain high-quality documentation, including business process workflows, technical specifications, and user guides.

What you'll need to succeed:

• You have an active Secret security clearance
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 7 years of professional experience as a Business Analyst
• At least 3 years of your business analyst experience is focused on ServiceNow implementations.
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, and CMDB.
• Experience with agile methodologies and tools (e.g., JIRA, Azure DevOps).
• Proficiency in process mapping and requirements documentation.
• Knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) and dashboard/report creation.
• Familiarity with SQL and data analysis techniques.
• Exceptional communication, presentation, and stakeholder management skills.

Open Until Filled

If a projected salary range is posted for this position, it represents the typical salary range for this position and is just one component of MetroStar's total compensation.

Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits: All full-time employees are eligible to participate in our benefits programs:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs

Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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