Sr Business Analyst

What Youll Do

You will be responsible for understanding the changes being made in our tools and translating those changes into easy-to-follow training materials. You will:

• Partner with product owners and release management to document changes in each release.
• Develop training and in-app guidance for smooth adoption.
• Collaborate with cross-functional teams to align with product release timelines and feature development.
• Participate in sprint planning and review sessions to anticipate training needs.
• Use Jira to track relevant stories and release impacts.
• Create clear, engaging training materials, including tooltips, walkthroughs, knowledge articles and other in-app guidance content.
• Continuously refine training content to match the evolving needs of users and ensure it remains relevant with each release.
• Leverage in-app tools to provide interactive guidance for seamless user adoption.
• Develop guidelines and best practices that create a consistent learning experience.
• Collect feedback from stakeholders and end users to continuously improve training content.
• Monitor adoption metrics and training engagement.

Who You Are

Youre an excellent communicator with a talent for making information clear and accessible. Heres what else you bring to the table:

Minimum:

• A bachelors degree in a related discipline and 6 years of experience in a related field. The right candidate could also have a different combination, such as a masters degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field.
• Extensive knowledge of CRM systems, preferably Salesforce.
• Experience with agile methodologies (Scrum, Kanban) and working in cross-functional teams.
• Proven ability to develop and deliver training for new software features.
• Skilled at explaining complex technical concepts to non-technical audiences.
• Excellent communication, leadership and collaboration skills.
• Strong writing skills with a focus on clarity, engagement and readability.

Preferred:

• Experience with in-app guidance tools (e.g., WalkMe, Pendo, etc.).
• Familiarity using Jira for tracking user stories and requirements.
• Knowledge of change management principles.
• Certifications in Salesforce, Scaled Agile or Green Belt.

Whats in It for You?

Heres a sneak peek at the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Professional development and continuing education opportunities.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Extra perks like pet insurance, employee discounts and much more.

Check out all our benefits.

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Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Compensation includes a base salary of $87,200.00 - $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidates knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.