Sr Change, Release and Deployment Analyst - ITSM - ITIL - ServiceNow - JIRA/Confluent/Sharepoint
Apply NowCompany: Zeektek
Location: Saint Louis, MO 63129
Description:
We have a 12 month contract with opportunity for extension or conversion, for a Sr Change, Release and Deployment Analyst. Must have 5-7 years of experience in ITSM, ITIL Change Management, ITIL-based support, ServiceNow, Jira, Confluence, SharePoint, and understanding of SDLC. 100% Remote.
Must Haves:
About this role:
Position Purpose:
Oversees the change management process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a successful release. Supports the deployment of the code to the test and production environments.
Education/Experience:
A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 4 - 6 years of related experience.
Technical Skills:
One or more of the following skills are desired.
Knowledge of Other: ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
Experience with IT Service Management; Microsoft Office
Experience with Other: an ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
Knowledge of Other: release management
Experience with one or more of the following Other: ITIL Foundation or ITIL certificate in release, control and validation
Soft Skills:
Intermediate - Seeks to acquire knowledge in area of specialty
Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate - Ability to work independently
Intermediate - Demonstrated analytical skills
Intermediate - Demonstrated project management skills
Intermediate - Demonstrates a high level of accuracy, even under pressure
Intermediate - Demonstrates excellent judgment and decision making skills
Must Haves:
- Experience with and knowledge of IT Service Management and/or project management , ITIL change management, release management IT security, patching, compliance and best practices
- Experience with an ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
- Experience with JIRA, Confluence, and SharePoint
- Understanding of SDLC and release management core principles
- Attention to detail, solid documentation
- ServiceNow experience, able to flow through modules
- Data review and ability to understand what the data is telling us
- Large enterprise change experience, Healthcare or Service industry experience
- Outside of US, not having change background/experience, no experience in ServiceNow
- How well he or she performs change audits to include accuracy, speed, and volume.
- How well they review operational change checklist, interaction with the product change managers
- Leads projects from end-to-end
- Aids with the coordination, planning, scheduling, control, and implementation of change and/or releases from initiation through delivery and support
- Reviews submitted change requests for compliance, accuracy, and completeness
- Provides communication and information, including relevant release reports and documentation as required
- Ensure compliance by validating the appropriate checkpoints are met; coordinate release sign off between the various stage gates in the release cycle
- Oversee regular reviews of the change and release management processes with the IT change and release manager; regularly identify and recommend service improvements
- Monitors efficiency and effectiveness by providing management information on releases to senior management as required
- Analyzes incident logs caused by releases to identify occasions where the process has not been followed; highlight any repeated non-compliance and ensure timely resolution/escalation
- Assists the IT change and release manager in completing regular audits of the change and release management process
- Collaborates with the IT risk register (working closely with the information security team) to identify and manage operational risks and work to eliminate areas of vulnerability
- Collaborate with the IT change and release manager with the setup of change management in the IT Service Management (ITSM) tool and adoption of improved process
About this role:
- We are in a complete remake of our Change and Release environment to include a new risk assessment tool for change, the implementation of an operational checklist and Change Audit team.
- We are driving Change to be a true Enterprise Change Team. This redesign of how we do busy has complete buy in all the way up to our CIO, this role gives a great opportunity for visibility with our Senior Leadership.
- Oversees the change management process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a successful release.
- Supports the deployment of the code to the test and production environments.
Position Purpose:
Oversees the change management process, release of updates to technical systems, including developing release schedules, provides support during the technical release process, and ensures that production systems are functional following a successful release. Supports the deployment of the code to the test and production environments.
Education/Experience:
A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 4 - 6 years of related experience.
Technical Skills:
One or more of the following skills are desired.
Knowledge of Other: ITIL change management, service management and/or project management, IT security, patching, compliance, and best practices
Experience with IT Service Management; Microsoft Office
Experience with Other: an ITIL-based support environment and with IT Service Management (ITSM) systems such as ServiceNow
Knowledge of Other: release management
Experience with one or more of the following Other: ITIL Foundation or ITIL certificate in release, control and validation
Soft Skills:
Intermediate - Seeks to acquire knowledge in area of specialty
Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate - Ability to work independently
Intermediate - Demonstrated analytical skills
Intermediate - Demonstrated project management skills
Intermediate - Demonstrates a high level of accuracy, even under pressure
Intermediate - Demonstrates excellent judgment and decision making skills