Sr Dir Academic Services

Job Description

The College of Liberal Arts and Sciences Dean's Office is seeking a visionary leader to direct the student services operations of our academic advising hub for new freshmen and transfer students and help oversee the vision and implementation of advising and other student support services provided by The College's 20 academic units.

Under the administrative direction of the Associate Dean for Student and Academic Programs, the Senior Director of Academic Advising plays a pivotal role in providing student services for new first-year and transfer undergraduates to our college. Located in Armstrong Hall on the Tempe Campus, our advising model transitions new students to our college through opportunities to explore academic degree options, programs to enhance student engagement with ASU, and career readiness services - all in one central location. Developed through the collaboration of multiple units in the Dean's Office - including new student outreach and recruitment, first-year student success programming, and the Futures Center (The College's career center) - a critical feature of this model is the role that our academic advisors play in teaching The College's first-year success course and connecting our new students to the range of engagement opportunities and academic support resources available at ASU.

In addition, this position serves as the lead college advisor - working closely with faculty chairs/directors and student services professionals in The College's 20 schools and departments and executing strategies to guide the academic advising and retention initiatives throughout The College. This is an exciting opportunity for individuals with a strong passion for shaping the advising and student success mission of Arizona State University.

This is an in-person position located on ASU's Tempe Campus that may provide limited opportunities for remote work (up to 2 days a week).

This job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Working Environment

• Work will be performed in a standard office environment along with meeting rooms, classrooms, and small- and large-group presentation spaces as appropriate.
• This is an in-person position located on ASU's Tempe Campus that may provide limited opportunities for remote work (up to 2 days a week).
• The Senior Director may be asked to work occasional nights and weekends.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Master's degree in a related field AND seven (7) years of related administrative experience in recruitment, retention, or other related student services in a college/university environment, which includes three (3) years of supervisory experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Department Statement

The College of Liberal Arts and Sciences (The College) is the largest college at ASU and is organized in a divisional structure comprised of Humanities, Natural Sciences, and Social Sciences. The atmosphere is collegial, priorities are fluid and demands for assistance come from many directions. This position provides an opportunity to exercise initiative, work with very diverse populations and enhance leadership skills.

The College offers the greatest choice and diversity of studies of any school at Arizona State University, the largest public university in the United States. In addition to top academic programs, award-winning faculty, and state-of-the-art lab and research facilities, The College offers unique opportunities to explore a vast spectrum of academic disciplines - from science and math to languages and philosophy - that few other colleges and universities can provide. The College has 90+ undergraduate majors and 140+ graduate degrees housed in 23 interdisciplinary schools and departments. The College is redefining liberal arts and sciences education for the 21st century.

Desired Qualifications

• Evidence of a terminal degree and ten (10) years of related university teaching or administrative experience.
• Experience managing and developing professional and student staff.
• Experience developing and executing strategic retention and advising efforts particularly those related to new freshmen and transfer students.
• Experience advising for academic disciplines at an institution of higher education.
• Experience establishing priorities and coordinating the activities of a large and diverse team of student services professionals.
• Experience developing policies and procedures related to advising and student success.
• Experience assessing and evaluating the effectiveness of polices, programs, and initiatives.
• Experience analyzing and presenting data and preparing clear/concise reports.
• Experience working with programs and systems utilized at ASU such as Peoplesoft, Salesforce, ASU Data Analytics, Degree Audit Reports, and Major Maps.
• Skill in problem solving and decision-making.
• Evidence of both verbal and written communication skills.
• Skill in establishing and maintaining effective working relationships.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Essential Duties

• Serve on the Associate Dean's Office of Students and Academic Programs senior leadership team.
• In partnership with The College's senior administrators, develop the academic advising, retention, and student success goals for The College.
• Provide consultation to unit leadership and student services staff on best practices related to academic advising and retention.
• Work with Dean's Office and university staff to implement programs focused on undergraduate success (for example, New Student Orientation and the administration of our first-year success courses).
• Prepare, communicate, and disseminate complex reports on The College's advising and retention efforts using ASU's Analytics Dashboards, PeopleSoft and Salesforce data, or other appropriate sources.
• Oversee the hiring, training, evaluation, and professional development of Armstrong Hall advisors and related student services staff.
• Work with the Dean's Office analytics team to use data driven approaches to assess the impact and effectiveness of our academic advising and retention efforts.
• Manage administrative processes related to academic advising, for example, overloads, academic renewals, NCAA student-athlete reviews, critical tracking, mandatory advising, end-of-term processing, etc.
• Represent The College on various leadership committees focused on academic advising and student success.
• Serve as the main communication liaison within the university on all student services matters related to academic advising.
• Stay current on national best practices on effective academic advising and retention strategies.
• Showcase the work of The College at state, regional, and national conferences as appropriate.
• Perform other related administrative duties as required.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

This job posting is only open to current Arizona Board of Regents employees (Arizona State University, University of Arizona, or Northern Arizona University).

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.