Sr. Director, Ambulatory Operations - Primary Care

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

The Sr. Director, Ambulatory Operations serves as a key member of the Physician Enterprise (PE) leadership team working collaboratively to establish and execute the Ambulatory vision and strategic plan. Responsible for all business, financial, and operational affairs of multiple assigned practices. Instrumental in setting and executing near- and long-term strategic goals and business development objectives of the PE. Identifies opportunities for business and financial improvement in order to achieve and maintain growth. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Sr. Director, Ambulatory Operations serves as a key member of the Physician Enterprise (PE) leadership team working collaboratively to establish and execute the Ambulatory vision and strategic plan. Responsible for all business, financial, and operational affairs of multiple assigned practices. Instrumental in setting and executing near- and long-term strategic goals and business development objectives of the PE. Identifies opportunities for business and financial improvement in order to achieve and maintain growth. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

Organizational Leadership and Strategic Direction

• Plans, directs and monitors the activities of a multiple physician clinic(s) to ensure the promotion of the Mission, Vision, and Values and the philosophy of Patient Centered Care of MLH.
• Leads the development of clinical practice business strategies, establishment of practice goals, delineation of financial and operational expectations, and development of a common vision consistent with the mission of MLH.
• Provides administrative leadership to clinical operations and management to promote a collaborative and productive environment working toward common, practice-wide strategic goals.
• Responsible for the execution and delivery of the PE strategic plan in collaboration with MLH hospital leadership.
• Provides leadership to employed and leased staff in a collaborative environment that offers job satisfaction and recognition and stimulates innovative thinking.
• Determines and makes recommendations regarding HR needs for practice plan operations, including recommendations to the board regarding probationary actions and/or terminations.
• Reviews and approves all proposed business initiatives developed by divisions/sections to ensure that items are financially sound and consistent with practice-wide strategic goals and the mission of MLH.
• Serves as primary representative of PE to other internal and external entities, agencies, and organizations to identify, reduce, and eliminate barriers that may negatively affect patient care and customer satisfaction.

Practice & Program Operations

• Reviews and approves all clinical operational practice policies and performance guidelines in collaboration with the Medical Director, and establishes a system to consistently monitor and report performance against established benchmarks.
• Establishes systems and processes that ensure effective operation and coordination between clinical and support functions and referring physicians, and ensures effective clinic/physician utilization and patient throughput.
• Analyzes trends in market demand and clinical practices; evaluates alternatives for appropriateness, short- and long-term impact, and cost consequences, and presents recommendations to the board.
• Maintains awareness of and communicates trends and parameters in hospital utilization, community needs, payor demands, physician references, market share, and competitor analysis.
• Oversees all healthcare facility planning functions for assigned practices, including selection and installation of capital equipment, facilities renovations, and facilities maintenance projects.
• Develops and maintains a comprehensive understanding of all pertinent regulations, policies, procedures, and ensures all business and financial operations remain in compliance with such regulations.
• Coordinates with relevant compliance officers and legal counsel to maintain up-to-date knowledge of all applicable regulations and standards to ensure compliance with relevant legal issues.

Financial & HR Management

• Provides administrative oversight in managing the financial resources.
• Develops and manages the annual operating plan and budgets to ensure cost-effective operations. Assumes responsibility for the clinical practice, including managed care and medical service plan issues.
• Develops and implements action plans to ensure costs stay within acceptable financial ranges for each service within the department. Proactively evaluates program operations for potential implementation of cost effective changes.
• Manages the implementation of approved changes (e.g., in-sourcing of certain purchased services), and monitors data for cost savings, program outcomes, patient satisfaction, and physician engagement.

Practice Development

• Contributes to coordinating all contract negotiations between the physicians, hospitals, and subcontracted service providers.
• Contributes to establishing fee schedules, develops billing policies, and ensures all professional service contracts are current and market - competitive.
• Works collaboratively with certain clinical department chairs to develop short- and long-term recruitment plans consistent with the strategic plan and within defined business and financial boundaries.
• Develops relationships within the community to enhance the PE brand. Performs direct marketing efforts and internal and external communications related to physician practice development.

Education Qualifications

• Bachelor's Degree Business Administration or
• Bachelor's Degree Healthcare Administration required
• Master's Degree Business Administration preferred
• Master's Degree Healthcare Administration preferred

Experience Qualifications

• 5-7 years Must have at least five (5) years of management experience in physician practice operations in a multi-specialty group or large specialty practice(s).

Skills and Abilities

• Progressive, administrative and operational experience in physician organizations, where the position has required in-depth knowledge of planning, marketing, operations, finance, information systems, and physician collaboration.
• Well-developed interpersonal and communication skills are essential with all levels of Associates, management and Executives.
• Ability to relate to individuals and groups of all socioeconomic and education levels.
• Ability to understand and prepare complex written materials, such as business plans and policies and procedures.
• Demonstrates effectiveness in managing and directing departmental operations and management/supervisory personnel and in evaluating, training, and motivating performance.
• Demonstrates ability to delegate effectively and to establish clear guidelines for accountability.
• Ability to build consensus and provide strong leadership in a team environment.

Supervision Provided by this Position

• Provides administrative leadership to clinical department administrators, in concert with MLH leaders to promote a collaborative and productive environment that is working toward common and practice-wide strategic goals.
• Provides leadership to employed and leased staff.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.