Sr Federal Program Manager

Who is SimSpace:

SimSpace launched in 2015 with a singular purpose - addressing the most urgent and sophisticated cybersecurity challenges to reduce risk for our most vulnerable and valuable infrastructure. The organizations around the world that we depend on every day to keep our loved ones safe and secure. Our healthcare facilities, schools, financial institutions, transit centers, grocery stores, and workplaces just to name a few. To deliver global resiliency, we provide an elite cyber range platform to curate unassailable cyber defenses, data driven decisions, cutting edge training labs, live attack scenarios, and extensive individual and dynamic team readiness training.

SimSpace works as OneTeam to elevate humanity around the world. We are committed to continuously improving and delivering a cultivated member experience whether that is accomplished through focusing on supporting our client's teams or our own mission driven SimSpacers.

We are an international hybrid, remote, and in-person company headquartered in Boston's Fort Point in the U.S. If you are interested in elevating the technology and creative solutions necessary to secure and safeguard our future while working alongside others who share your passion for purpose and development, we want to meet you!

Why should you choose a career at SimSpace?

We are an organization that is focused on building our culture and mindfully enhancing our atmosphere everyday which is why we have collaborated on an integral value system. Our governing philosophy of being Human Centered is deeply embedded within our value system. We apply this philosophy to every one of our internal team members, external clients, and their customers.

Our core values:

• Serve to Protect - We provide safe space, deliver on the mission, and elevate humanity
• Acquire Understanding - We seek and provide clarity 10x, cultivate comprehension, and believe information goes both all ways
• Operate as Innovators - We stay curious, practice consistency over intensity, and continue to be the change we need in the world
• Teamwork Without Borders - We are never alone, we solve for all, and keep people at the heart of everything we do

We are looking for:

A Senior Federal Program Manager responsible for managing relationships with our US Federal Customers. This individual will maintain a portfolio of customers with the goal of increasing product usage and overall adoption. This is a customer advocacy role with a focus on exceeding expectations, delivering consistent and excellent service while ensuring stakeholders' success with SimSpace products. This individual will interact with customer and partner contacts at all levels of the Government, and many business units within SimSpace.

What will you be doing as a Senior Federal Program Manager at SimSpace?

• Serve as the primary point of contact for stakeholders within our Federal Customer base, as a SimSpace and cybersecurity readiness domain expert
• Develop strong Customer relationships that enable SimSpace to become a trusted advisor to our Federal accounts
• Collaborate cross functionally to resolve Customer issues in a timely fashion.
• Collaborate with Sales to identify areas of expansion opportunities.
• Collaborate with Product Management to provide Customer feedback and prioritize deliverables on the development roadmap
• Coordinate onboarding efforts, providing detailed technical project management as needed
• Coordinate contract negotiations during renewal periods and to fulfill other Customer requests
• Contribute to Customer Success and Support process improvements
• Track and report on key performance metrics related to revenue and customer satisfaction
• Brief SimSpace and Government executives as needed

What are the qualifications to apply? To be successful as a Senior Federal Program Manager, you need to:

Be a confident and mature leader with US Federal, cybersecurity, and program management expertise, committed to business and mission success. Be ready to hit the ground running to become a cyber range domain expert and learn the details of SimSpace's solutions and programs. Bring a positive and collaborative professional approach to all your interactions internally and externally.

Other Requirements:

• Extensive experience in the US Federal Sector
• 10+ years supporting clients in Account Management, Relationship Management, Consulting or similar role, or equivalent Civilian and/or Military service
• Strong cybersecurity background and knowledge
• Excellent verbal and written communications skills
• Demonstrated customer-first attitude with mature, independent judgment
• High attention to detail and ability to oversee multiple accounts simultaneously
• Superior project management skills, including consistent follow-through to ensure expectations and deadlines are met
• Ability to adapt to a constantly changing environment
• US East or Central time zone required
• Preferred Candidate Location: Orlando, Florida or any location within the Southeast region of the United States.
• Up to 25% travel required
• Knowledge of Salesforce and Google suite preferred
• DOD clearance preferred

We provide the following:

• Base salary range $140,000 - $200,000
• Comprehensive benefits package that start on day one
• 401k match with immediate vesting
• Flex time, the time off you need when you need it
• Equity options at hire and potential for additional based on performance
• Generous employee referral bonus program
• Peloton Interactive Wellness Program
• LinkedIn Learning Membership
• Monthly reimbursement for meaningful connections with other SimSpacers

SimSpace is an Equal Opportunity Employer:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

SimSpace does not and shall not discriminate based on race, color, religion (creed), gender, gender expression and identity, age, national origin (ancestry), disability, marital status, sexual orientation, or military/veteran status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Research shows that women and people from underrepresented groups only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. SimSpace encourages you to break that statistic and to apply. We look forward to your application!

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [redacted].

SimSpace does not accept unsolicited resumes from employment agencies.

Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range.