Sr. IT Build Analyst

Job Profile Summary

Provide a broad range of research, installation, maintenance, configuration, administration, and/or provisioning of systems/applications. Involvement in deployment and release management activities may also be required.

Key Accountabilities

Customer

• Provide specialized technology-related build support, ensuring the service meets or exceeds established standards/service levels while minimizing operational risk.
• Collaborate with key stakeholders to schedule packaging and release new applications promptly, reducing change execution times through parallel work streams.
• Enhance the stability of the production environment by working closely with stakeholders to set up, maintain, and monitor applications/systems, ensuring availability targets are met.
• Ensure timely notification and escalation of potential issues, providing options and recommendations for prompt resolution, and communicate project status effectively.
• Deliver effective and defect-free support by researching system issues/opportunities, overseeing recommendations, and maintaining accurate documentation.
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements.
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations.
• Identify and address application and data issues affecting application integrity.
• Consult with other functional areas to provide technical expertise on specialized technology, trends, and processes.
• Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• May build and deploy base infrastructure components such as servers, operating systems, and middleware for all environments.
• May be involved in the deployment of applications and procurement of supported assets.
• Maintain base infrastructure components current and defect-free, liaising with third-party vendors to report problems and receive fixes.
• Schedule changes to supported components per approved change management procedures, implementing changes with proper testing and minimal business impact.
• Respond to information requests and assist project teams in evaluating alternate approaches.
• Develop working relationships with third-party vendors as required to fulfill support requirements.

Shareholder

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions.
• Assess and analyze optimization opportunities to improve performance and/or resource utilization.
• Ensure effective change management discipline is used.
• Assist in maintaining secure computing facilities and technical infrastructure/architecture to support clients and applications.
• Adhere to existing processes, standards, business technology architecture, risk, and production capacity guidelines.
• Follow standards, policies, and procedures to ensure compliance with Disaster Recovery and Business Recovery Plans.
• Identify and implement process improvements to enhance revenue, customer experience, and/or reduce costs.
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines.
• Utilize cost management processes effectively within the unit.
• Continuously enhance knowledge/expertise in services, applications, infrastructure, analytical tools, and techniques for effective solution development/delivery.
• Stay current with industry and/or business trends.
• Perform testing according to test plans, monitor and report on results, and collaborate on problem resolution.
• Support the development of business cases, RFI/RFP, and service level agreements with vendors/suppliers as needed.

Employee / Team

• Work effectively as a team, supporting other members in resolving critical service issues.
• Prioritize and manage workload to deliver quality results and meet timelines.
• Foster a positive work environment promoting service to the business, quality, innovation, and teamwork, ensuring timely communication of issues.
• Participate in knowledge transfer within the team and business units.
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency.

Breadth & Depth

• Work independently in a senior/lead role on diverse tasks and may coach/educate others.
• Serve as a subject matter expert, providing technical guidance and troubleshooting/problem resolution.
• Lead support for highly complex applications/systems and/or business lines.
• Identify root causes and implement targeted remediation plans.
• Install, configure, upgrade, and administer business applications/systems in coordination with stakeholders.
• Review, participate, and implement procedures.
• Research industry standards, best practices, and new innovations in technology, making recommendations.
• Generally reports to a Manager or Senior Manager.
• Design and configure Cybervault environment with LPARs, DASD, and network.
• Set up monitoring and maintain the new environment to demonstrate availability of immutable copy restore points.
• Create documentation needed for Operations, Audit, and governance to support this environment.

Experience & Education

• Undergraduate degree or Technical Certificate.
• 5-7 years of relevant experience.
• zOS skills related to DASD Storage, GDPS, hyperswap, and data management.
• DS8K hardware configuration and implementation, including Hyperswap and Remote copy.
• Hitachi DASD awareness.
• GDPS configuration for DASD and VTL.
• Monitoring metrics critical to DASD and VTL environments, including setting up a standalone monitoring environment.
• Using IBM GDPS products to manage Points in time under LCP control.
• zOS Skills for IPLing LPARs in an LCP environment.
• Fluent in English with the ability to create technical documents to support environments and processes.