Sr. Lead, SW Eng Omnium
Apply NowCompany: Northern Trust
Location: Chicago, IL 60629
Description:
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Job Description
The Senior Lead role is a lead role within the Omnium Support IT Team. This position will focus primarily on leading and providing Level II and Level III support for our client-facing Omnium Fund Administration platform. This individual and their team will work closely day to day with HFS Partners, the Omnium Development team, Clients and members of other shared service teams within the AFS organization in all regions. Additionally, this role will lead and supervise contract employees within a section of Omnium Support.
Knowledge/Skills
5-15 years professional experience, specifically within the Financial workplace
Team focused individual with a strong work ethic and the ability to lead a team of subject matter experts
Previous supervisory experience managing projects, goals and daily workflow within a large team dynamic.
Strong focus on high quality client service
Excellent written/verbal communication skills
Ability to quickly learn new technology as well as teach/train that technology to new hires and team members
Ability to multi-task and meet on-going time sensitive deadlines
Experience in an internal/external client facing role required
Previous experience managing ongoing and time-limited projects.
Major Duties
Exercise day to day support and direction of subject matter experts in handling Northern Trust Omnium client/partner issues. Frequent interaction with internal clients via Service Now incident system, email, MS Teams and phone.
Act as a lead escalation point for their team for all issues warranting additional support.
Coordinate extensive Omnium daily system check-outs to ensure the availability of the application environment for all users
Daily hand-off of open and ongoing support issues to overnight offshore support teams/partners.
Training and general knowledge transfer to support team, including authoring, reviewing and approving Omnium support related documentation and knowledge base articles
Provide support for ongoing Omnium system deployment releases and communicate platform changes to the user community
Provide management and tracking of internal support based projects and report upwards on progress to direct and C-level management.
Tracking of all Omnium related incidents, identification of chronic problems, and escalation to appropriate development resources.
Help compile and analyze capacity and performance related application and server metrics
Experience
Bachelor's Degree in Computer Science, Finance, Accounting or related experience required. 5-10 years of professional experience in Financial industry required. Strong analytical, communication, and organizational skills are required. Candidate must work well independently, with team members, and with business partners.
Standard Hours
40
Salary Range:
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Job Description
The Senior Lead role is a lead role within the Omnium Support IT Team. This position will focus primarily on leading and providing Level II and Level III support for our client-facing Omnium Fund Administration platform. This individual and their team will work closely day to day with HFS Partners, the Omnium Development team, Clients and members of other shared service teams within the AFS organization in all regions. Additionally, this role will lead and supervise contract employees within a section of Omnium Support.
Knowledge/Skills
5-15 years professional experience, specifically within the Financial workplace
Team focused individual with a strong work ethic and the ability to lead a team of subject matter experts
Previous supervisory experience managing projects, goals and daily workflow within a large team dynamic.
Strong focus on high quality client service
Excellent written/verbal communication skills
Ability to quickly learn new technology as well as teach/train that technology to new hires and team members
Ability to multi-task and meet on-going time sensitive deadlines
Experience in an internal/external client facing role required
Previous experience managing ongoing and time-limited projects.
Major Duties
Exercise day to day support and direction of subject matter experts in handling Northern Trust Omnium client/partner issues. Frequent interaction with internal clients via Service Now incident system, email, MS Teams and phone.
Act as a lead escalation point for their team for all issues warranting additional support.
Coordinate extensive Omnium daily system check-outs to ensure the availability of the application environment for all users
Daily hand-off of open and ongoing support issues to overnight offshore support teams/partners.
Training and general knowledge transfer to support team, including authoring, reviewing and approving Omnium support related documentation and knowledge base articles
Provide support for ongoing Omnium system deployment releases and communicate platform changes to the user community
Provide management and tracking of internal support based projects and report upwards on progress to direct and C-level management.
Tracking of all Omnium related incidents, identification of chronic problems, and escalation to appropriate development resources.
Help compile and analyze capacity and performance related application and server metrics
Experience
Bachelor's Degree in Computer Science, Finance, Accounting or related experience required. 5-10 years of professional experience in Financial industry required. Strong analytical, communication, and organizational skills are required. Candidate must work well independently, with team members, and with business partners.
Standard Hours
40
Salary Range:
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.