Sr Manager, Patient Services

Who We Are:

At Verona Pharma, we are passionate about transforming the lives of millions of people living with chronic respiratory diseases. With our first product now approved by the US FDA, we're just getting started. Our innovative respiratory pipeline targets a range of conditions, including non-CF bronchiectasis, cystic fibrosis (CF), and asthma, driven by a commitment to bringing relief to patients navigating the challenges of progressive respiratory conditions.

Joining Verona means being part of a forward-thinking team that's redefining what's possible in drug development and commercialization. Guided by experienced leadership, we embrace a collaborative, diverse, and inclusive culture where your contributions can help shape a healthier future for patients worldwide. Be part of a mission-driven organization where your work has a direct impact on improving quality of life.

The Senior Manager, Patient Services is responsible for leading project management efforts that support Verona's patient services strategy and operations. This role will work cross-functionally with internal teams (Sales, Marketing, Market Access, Trade, Compliance, Commercial Operations, Legal) and external partners (specialty pharmacies, hub providers) to drive successful execution of patient support initiatives.

As a subject matter expert in reimbursement services, stakeholder engagement, specialty pharmacy, and hub operations, this individual will play a critical role in optimizing the patient and prescriber experience-from prescription initiation through ongoing therapy. The ideal candidate is an organized, strategic project manager who thrives in a fast-paced, collaborative environment. This position reports to the Vice President, Patient Services.

What you'll Do:

• Lead end-to-end project management of patient support initiatives, including timeline creation, resource planning, risk mitigation, and cross-functional communication.
• Drive execution of patient access programs by supporting business rule development, team training, workflow optimization, and day-to-day operations.
• Monitor project performance, provide regular progress updates, and identify/resolve issues to keep initiatives on track.
• Ensure operational excellence and high-quality service delivery in reimbursement support programs.
• Maintain and update SOPs and business rules to ensure compliance and continuous improvement.
• Align hub operations with specialty pharmacy processes to ensure seamless coordination and exceptional customer experience.
• Support and coordinate Quarterly Business Reviews with patient services partners.
• Provide data-driven insights to inform annual brand planning and vendor performance management.
• Other duties as assigned.

What You'll Bring

• Bachelor's degree required; advanced degree in business or healthcare preferred (e.g., PharmD, RN, PA, MBA).
• Minimum 5 years of experience in patient services, hub operations, project management, or healthcare/reimbursement support. Pharmaceutical industry experience strongly preferred.
• Proven ability to manage multiple projects and drive results.
• Strong understanding of reimbursement processes, including benefit verification, prior authorizations, appeals, financial assistance, and copay/bridge programs.
• Knowledge of healthcare systems including Medicare Part D, Medicaid, and commercial insurance.
• Familiarity with HCP office operations and patient/prescription workflows; experience in pulmonology preferred.
• Deep understanding of compliance, regulatory guidelines, and HIPAA requirements in patient support.
• Excellent interpersonal, communication, and stakeholder management skills.
• Self-starter with strong analytical and organizational abilities.

Why Join Verona?

At Verona, you'll have the chance to be part of a team bringing first-in-class treatments to patients who need them most. We offer:

• A collaborative and inclusive culture that values your contributions.
• Remote work flexibility for a better work-life balance.
• Competitive benefits, including generous PTO and comprehensive health plans.

An Equal Opportunity Employer:Verona Pharma is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Verona Pharma are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.