Sr. Manager Performance Management Office - 00227712
Apply NowCompany: Georgia Department of Community Health
Location: Atlanta, GA 30349
Description:
Salary: $76,821.60 - $101,879.70 Annually
Location : Atlanta, GA
Job Type: Full-Time Salaried
Job Number: 2024-00468
Division: CMO Performance Management
Unit: CMO Performance Management Office
Opening Date: 03/21/2025
Closing Date: 4/4/2025 11:59 PM Eastern
Description
Pay Grade: P
The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.
Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency's three program divisions. DCH employees are based in Atlanta, Cordele and across the state.
DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.
The Performance Management Office (PMO) is an enterprise office within DCH which seeks to aid the agency in making the most efficient use of Care Management Organizations (CMOs) by providing quality data services to supported Divisions within DCH. DCH is currently seeking qualified applicants for a full-time Senior Manager, PMO Performance Management position for the Performance Management Office.
Job Responsibilities
Under minimal guidance, the Senior Manager, PMO Performance Management will provide strategic and tactical direction for a matrixed team of program managers and consultants. The Senior Manager, PMO Performance Management will partner with other data driven departments, divisions, and outside agencies to drive the PMO mission and ensure the most effective use of partner CMOs. The role is responsible for researching and creating effective strategies to improve outcomes for populations served by CMOs and suggesting solutions to internal and external partners that meet the overall business needs for DCH.
Job Responsibilities Detail
Minimum Qualifications
Bachelor's degree in operations management, business administration, or a related field which includes five (5) years in a managerial or supervisory role; or nine (9) years of related professional experience which includes five (5) years in a managerial or supervisory role; or five (5) years of experience required at the lower-level Sr Mgr, Business Ops (GSM012) or position equivalent.
Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.
Preferred Qualifications
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
02
Are you a current employee of the Georgia Department of Community Health or an attached agency?
03
What is your highest level of education completed?
04
How many years of experience do you have analyzing and reviewing data?
05
How many years of experience do you have tracking KPIs, metrics, and other key data points relevant to a business, department, or specific process?
06
How many years experience do you have working in Performance Improvement or Quality Management?
07
How many years of experience do you have as a supervisor?
08
Are you a veteran?
09
This is a hybrid position that requires in-office and remote work with the approval of your supervisor. Your days of frequency in the office can change at any time during your employment based on the business needs of the organization. Do you agree to this requirement?
Required Question
Location : Atlanta, GA
Job Type: Full-Time Salaried
Job Number: 2024-00468
Division: CMO Performance Management
Unit: CMO Performance Management Office
Opening Date: 03/21/2025
Closing Date: 4/4/2025 11:59 PM Eastern
Description
Pay Grade: P
The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.
Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency's three program divisions. DCH employees are based in Atlanta, Cordele and across the state.
DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.
The Performance Management Office (PMO) is an enterprise office within DCH which seeks to aid the agency in making the most efficient use of Care Management Organizations (CMOs) by providing quality data services to supported Divisions within DCH. DCH is currently seeking qualified applicants for a full-time Senior Manager, PMO Performance Management position for the Performance Management Office.
Job Responsibilities
Under minimal guidance, the Senior Manager, PMO Performance Management will provide strategic and tactical direction for a matrixed team of program managers and consultants. The Senior Manager, PMO Performance Management will partner with other data driven departments, divisions, and outside agencies to drive the PMO mission and ensure the most effective use of partner CMOs. The role is responsible for researching and creating effective strategies to improve outcomes for populations served by CMOs and suggesting solutions to internal and external partners that meet the overall business needs for DCH.
Job Responsibilities Detail
- Maintains detailed and current knowledge of MCO rules and regulations and specifically, Georgia's CMO care delivery systems and processes for managing service to GA's Medicaid beneficiaries.
- Conduct analyses on CMO Performance.
- Develop data visualizations to support program management and improvement initiatives
- Communicate with supported Divisions to gather information related to performance management, reporting and monitoring needs
- Design Performance Management strategies and provide support and guidance on deliverables.
- Demonstrate expertise in assessing performance through qualitative and quantitative data and converting data into actionable initiatives to drive improvement outcomes.
- Establish policies, goals and metrics to manage performance; secure buy-in of colleagues and leadership and provide training to internal/external stakeholders as needed
- Experience organizing, facilitating, or chairing meetings with a multidisciplinary team of subject matter experts, senior leaders and other key stakeholders at agency and state level
- Strong background in change management, service reform, system and process design and re-design
- Ability to conduct comparative analysis of industry benchmarks to identify state ranking and improvement opportunities
- Ability to prioritize projects, resources and skills to meet agency needs for performance management and improvement without compromising quality and timeliness of deliverables.
- Expertise in developing and interpreting dashboards, standardized reports, and other visualization
- Train subordinate analysts on most effective performance management and improvement practices
- Facilitate delivery of complex information in an efficient and effective manner
Minimum Qualifications
Bachelor's degree in operations management, business administration, or a related field which includes five (5) years in a managerial or supervisory role; or nine (9) years of related professional experience which includes five (5) years in a managerial or supervisory role; or five (5) years of experience required at the lower-level Sr Mgr, Business Ops (GSM012) or position equivalent.
Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.
Preferred Qualifications
- Master's degree in Business, Improvement Science, Public Policy, Public Administration or Public Health
- Expert knowledge of Tableau
- Five years of performance management experience, including a demonstrated knowledge of and program evaluation.
- Knowledge of industry leading improvement science, data analytics and visualization practices
- Demonstrated ability to communicate to senior leadership
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance.
01
The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?
- Yes
- No
02
Are you a current employee of the Georgia Department of Community Health or an attached agency?
- No
- Full Time Employee
- Part Time Employee
- Temp or Contractor
- Intern
- Volunteer
03
What is your highest level of education completed?
- Juris Doctorate
- Master's Degree
- Bachelor's Degree
- Associates Degree
- Some College/Tech School
- High School Diploma
- GED
- None of the above
04
How many years of experience do you have analyzing and reviewing data?
- None
- Less than 1 year
- 1+ years
- 2+ years
- 3+ years
- 4+ years
- 5 years or more
05
How many years of experience do you have tracking KPIs, metrics, and other key data points relevant to a business, department, or specific process?
- None
- Less than 1 year
- 1+ year
- 2+ year
- 3+ year
- More than 4 years
06
How many years experience do you have working in Performance Improvement or Quality Management?
- 4 plus years
- 2-3 years
- 1-2 years
- Less than 1 year
07
How many years of experience do you have as a supervisor?
- None
- Less than 1yr
- 1yr to less than 2yrs
- 2yrs to less than 3yrs
- 3yrs or more
08
Are you a veteran?
- Yes
- No
09
This is a hybrid position that requires in-office and remote work with the approval of your supervisor. Your days of frequency in the office can change at any time during your employment based on the business needs of the organization. Do you agree to this requirement?
- No
- Yes
Required Question