Sr Manager, Public Safety

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Job Overview
The Sr Manager, Public Safety leads a team of Account Executives to create and execute sales strategies specifically for Public Safety and First Responder customers. Leveraging your industry experience, you will focus on driving new sales, customer retention, and delivering world-class solutions tailored to the unique needs of these customers. As Sr Manager, you are expected to motivate and coach the team to achieve strong performance results, play a pivotal role in strategy and execution within the Public Safety sales vertical, and are responsible for hiring and developing talent. Key responsibilities include developing sales strategies to meet and exceed sales targets, working with cross-functional teams to retain customers, and supporting non-selling and administrative functions.

Job Responsibilities:

• Develops Sales Generation and Strategy: Creates and implements sales strategies to drive business growth in the Public Safety sector, focusing on First Responder customers. This includes identifying new sales opportunities, setting sales targets, and developing plans to achieve them.
• Customer Retention and Maintenance: Collaborates with cross-functional teams to identify opportunities for customer retention and ensure the maintenance of the existing customer base. This involves analyzing customer needs, developing retention strategies, and implementing solutions to enhance customer satisfaction.
• Non-Selling and Administrative Functions: Supports various non-selling and administrative tasks, such as preparing reports, managing budgets, and ensuring compliance with company policies and procedures.
• Hiring and Developing Talent: Responsible for recruiting, hiring, and developing a high-performing sales team. This includes providing training, coaching, and mentorship to ensure team members achieve their full potential and contribute to the overall success of the sales strategy.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 4-7 years Experience managing a team Required
• 2-4 years Experience in direct sales management Preferred
• 10 Years Experience in the Public Safety industry Preferred

Knowledge, Skills and Abilities:

• Government Procurement Expertise in navigating government procurement processes, including understanding regulations, preparing bids, and securing contracts. (Required)
• Strategic Leadership Able to provide visionary leadership to develop and execute strategic plans that align with organizational goals including setting clear objectives, inspiring the team, and driving performance to achieve sales targets. (Required)
• New Customer Acquisitions Demonstrate ability to focus on identifying and acquiring new customers in the Public Safety sector through use of market research, outreach, and converting leads into long-term clients to expand the customer base. (Required)
• Customer-Centric Approach Prioritizes the needs and satisfaction of customers by delivering tailored solutions and exceptional service. (Required)
• Strong Industry Knowledge Possesses deep understanding of the Public Safety sector, including the specific needs and challenges of law enforcement, fire departments, and emergency services. (Required)
• Collaborative Teamwork Ability to work effectively with cross-functional teams, including General Account Executives (GAEs), Sales Engineers (SEs), Sales Development Representatives (SDRs), and Implementation Account Managers to ensure comprehensive solutions and successful project execution. (Required)
• Relationship Building Develops and maintains strong relationships with key stakeholders, including customers, partners, and internal teams to understand customer needs, gain trust, and drive business growth. (Required)
• Innovative Solutions Encourages and implements innovative approaches to solve customer problems and improve service delivery. This includes staying updated with industry trends and leveraging new technologies to enhance Public Safety solutions. (Required)

Licenses and Certifications:

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range: $163,900 - $295,600, inclusive of target incentives

Base Pay Range: $114,730 - $206,920

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ311246¶dox=1

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.