Sr Mgr Bus Ops Emergency Care Mgmt Hub & Non-Core
Apply NowCompany: The Permanente Medical Group
Location: Atlanta, GA 30349
Description:
Kaiser Permanente/ The Southeast Permanente Medical Group (TSPMG)
Sr. Manager Business Operations, Emergency Care Management (ECM) Hub and Non-Core
The Sr. Manager Business Operations, Emergency Care Management Hub, and Non-Core, under the direction of the Director of Continuum Business Operations and Strategy, and in partnership with physician leaders and Health Plan partners, provides operational leadership and business strategy support for the medical group's ECM Hub department and non-Core Hospital initiatives. The position interfaces directly with department chiefs, physician administrative leaders as well as HP continuum management and other operational directors to ensure operational efficiency and high levels of performance. The Sr. Manager also identifies areas of opportunity for improvement and oversees key strategic initiatives to achieve goals laid out in the Care Model Strategy. The Sr. Manager Business Operations is responsible for leading projects and process improvement efforts, provides oversight of metrics development and reporting, operations, and prioritization of department initiatives.
Management of Staff
- Manages direct reports with respect to development opportunities and performance improvement, as needed.
- Ensures the proper allocation of his/her employees across departments and initiatives.
- Manages direct reports with respect to development opportunities and performance improvement, as needed.
Practice Management Coordinator
Analyst (possible)
Consultant (possible)
Major Responsibilities/Essential Functions
1.Collaborates with physician leaders to develop, implement, and monitor annual goals and strategic initiatives for ECM Hub, Non-core Hospital Utilization, and the regional Transportation Hub.
2.Provides project management and leadership of strategic initiatives, working with physician and HP partners to drive execution and project performance, assist with the development of work approaches/plans, team structure, analysis plans, and communication plans.
3.Manages ongoing business operations support including the following:
a.Manage leadership, departmental, and team meetings.
b.Develop and manage both FTE and non-payroll expense budgets and related processes.
c.In collaboration with physician leaders, identifies operational inefficiencies and leads workgroups to address issues and achieve planned outcomes.
4.Partners with analytics resources to obtain needed operational and performance reports.
5.Develop business cases and executive level presentations to support departmental needs
Minimum Education
Preferred Education
Minimum Work Experience and Qualifications
Preferred Work Experience and Qualifications
The Southeast Permanente Medical Group (TSPMG) is one of Georgia's largest independent, physician-owned, multi-specialty medical groups. More than 600 physicians and 200 associate practitioners work together in a unique integrated care model to provide high-quality care to over 315,000 Kaiser Permanente members. Care is delivered at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around the clock care at some of the area's top hospitals.
TSPMG offers a competitive salary, a generous retirement package, paid time off, health, dental, vision, and life insurance, long and short-term disability, relocation allowance, and more. We also offer numerous clinical and non-clinical learning opportunities and physician leadership development.
Atlanta, our home for more than 30 years, is a thriving metropolis that blends southern charm with modern art, music and culture. Learn more about our beautiful southern city at http://www.atlanta.com/.
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing.
Sr. Manager Business Operations, Emergency Care Management (ECM) Hub and Non-Core
The Sr. Manager Business Operations, Emergency Care Management Hub, and Non-Core, under the direction of the Director of Continuum Business Operations and Strategy, and in partnership with physician leaders and Health Plan partners, provides operational leadership and business strategy support for the medical group's ECM Hub department and non-Core Hospital initiatives. The position interfaces directly with department chiefs, physician administrative leaders as well as HP continuum management and other operational directors to ensure operational efficiency and high levels of performance. The Sr. Manager also identifies areas of opportunity for improvement and oversees key strategic initiatives to achieve goals laid out in the Care Model Strategy. The Sr. Manager Business Operations is responsible for leading projects and process improvement efforts, provides oversight of metrics development and reporting, operations, and prioritization of department initiatives.
Management of Staff
- Manages direct reports with respect to development opportunities and performance improvement, as needed.
- Ensures the proper allocation of his/her employees across departments and initiatives.
- Manages direct reports with respect to development opportunities and performance improvement, as needed.
Practice Management Coordinator
Analyst (possible)
Consultant (possible)
Major Responsibilities/Essential Functions
1.Collaborates with physician leaders to develop, implement, and monitor annual goals and strategic initiatives for ECM Hub, Non-core Hospital Utilization, and the regional Transportation Hub.
2.Provides project management and leadership of strategic initiatives, working with physician and HP partners to drive execution and project performance, assist with the development of work approaches/plans, team structure, analysis plans, and communication plans.
3.Manages ongoing business operations support including the following:
a.Manage leadership, departmental, and team meetings.
b.Develop and manage both FTE and non-payroll expense budgets and related processes.
c.In collaboration with physician leaders, identifies operational inefficiencies and leads workgroups to address issues and achieve planned outcomes.
4.Partners with analytics resources to obtain needed operational and performance reports.
5.Develop business cases and executive level presentations to support departmental needs
Minimum Education
- Master of Business Administration, Health Administration, Public Health, or other related areas.
Preferred Education
- Master of Business Administration, Health Administration, Public Health, or other related areas
Minimum Work Experience and Qualifications
- 5-7 years of health care experience
- Ability to work closely with physician leaders and use a consultative approach to make change within a highly matrixed organization
- Proven track record of managing multiple complex projects simultaneously.
- Proven track record of achieving objectives through motivating and leading teams from a position of influence.
- Ability to establish positive, professional relationships with senior leadership and management team members.
- Excellent demonstrated use of quantitative reports and analysis.
- Analytical skills utilizing Microsoft Office applications or similar applications to analyze large volumes of information.
- Proficient with the use of Excel, PowerPoint, and Word
- Demonstrated organizational and problem-solving skills, as well as strategic and systems thinking capability
Preferred Work Experience and Qualifications
- Consulting experience within the healthcare industry
- Experience in Performance Improvement methodologies (i.e., Six Sigma Green Belt or higher)
The Southeast Permanente Medical Group (TSPMG) is one of Georgia's largest independent, physician-owned, multi-specialty medical groups. More than 600 physicians and 200 associate practitioners work together in a unique integrated care model to provide high-quality care to over 315,000 Kaiser Permanente members. Care is delivered at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around the clock care at some of the area's top hospitals.
TSPMG offers a competitive salary, a generous retirement package, paid time off, health, dental, vision, and life insurance, long and short-term disability, relocation allowance, and more. We also offer numerous clinical and non-clinical learning opportunities and physician leadership development.
Atlanta, our home for more than 30 years, is a thriving metropolis that blends southern charm with modern art, music and culture. Learn more about our beautiful southern city at http://www.atlanta.com/.
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing.