Sr Principal Payment Strategy

About Patelco Credit Union

Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.

We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.

We believe that work should be rewarding, challenging, and enjoyable. We're dedicated to creating a positive and supportive culture where our team members can thrive. If you're looking to use your skills and knowledge to make a difference in our members' lives, Patelco could be the perfect fit for you.

Overview

The Patelco Operations and Transformation team is responsible for smooth execution of operations, especially with money-movement products such as ACH, Bill Pay, Zelle, and Wires. Our work focuses on optimizing efficiencies and transforming the organization into a world class operations unit.

In partnership with functional leaders across operations and the organization, the SR Principal Payment Strategy designs Patelco' s money movement multi-year strategy ensuring alignment across the organization. In this role, the SR Principal Payment Strategy assumes overall responsibility for our products and ensures that all stakeholders are informed. This is a high impact role that requires fresh, innovative, and high analytical thinking. It offers the opportunity to shape the future of payments for Patelco. The role will report to the SVP Operations and Transformation.

Responsibilities

• Creates and mobilizes a plan to accelerate growth of money movement products, including transactional volume, in accordance with Patelco' s strategic plan targets. The plan should address key drivers including product positioning, product development, trends, and emerging payment.
• Designs and develop payment strategies to improve efficiency and enhance member experience. Articulates clear and compelling strategic narrative (e.g., across objective key results, meetings, Executive Communications) and builds connections to translate narrative to execution.
• Leads the implementation of money movement products and processes.
• Develops lasting and productive relationships throughout the organization and gains input from all levels of the organization to ensure alignment of strategic objectives, implementation, and decision-making including Delivery, Technology, Compliance, Accounting, Business Transformation, and Fraud Prevention leadership.
• Ensures compliance with financial and operational standards and procedures including internal and external audits and other regulatory requirements.
• Identifies product risk assessments and performs annual product Risk Assessments. Partners with Fraud, Operational Risk, Digital, and Technology to identify and mitigate risks (ie. unauthorized transactions, chargebacks, etc.)
• Demonstrates ongoing knowledge of payment eco-system, trends, opportunities, and threats in this space.
• Identifies, analyzes, and monitors external and internal environments that could affect payments at Patelco.
• Sets specific KPI targets, including volumes, participation and engagement. Put in place tools to monitor KPIs regularly. Develop and help refine forecasting of key business drivers.
• Identifies, develops, and maintains documentation of best business practices to support organization's growth while managing risks including, financial, operational and reputational risks
• Manages vendors, contracts, and/or manages relationships with payment processors, banks, and other financial. partners.
• Evaluates and integrates new payment technologies.
• Provides insights and/or recommendations to improve financial performance through payment innovations.

Qualifications

• Bachelor's degree in business or related field; MBA preferred
• 10+ years of financial, strategy, or planning experience in a small to mid-sized organization
• Demonstrated expertise in the payment ecosystem and superior understanding of payment systems (ACH, Instant Payments, Zelle, Wires, and Bill Payment)
• Experience in negotiation and managing vendors.
• Excellent writing and presentation skills

Target Base Pay

$147,978 - $184,973 / yr

Compensation at Patelco

Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

We Offer

Physical Health:

• Exceptional Medical, Dental, Vision, and Life Insurance benefits
• Onsite fitness center at HQ and rewards for completing wellness related activities

Financial Health:

• Competitive compensation packages with bonus opportunity
• 401(k) with 3% Safe Harbor and 5% employer match
• Discounts on loan products
• Tuition reimbursement

Emotional Health:

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays

Personal Development:

• On-the-job training and skills development

• Internal transfer opportunities for career growth
• Volunteer work

Flexible work arrangements available for specific positions

Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans

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