Sr Product Manager - Customer Interaction Suite
Apply NowCompany: Tata Technologies
Location: Fort Oglethorpe, GA 30742
Description:
About the Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Information
Job Title: Sr Product Manager - Customer Interaction Suite
Role
We are seeking a highly skilled Senior Product Manager to take on a crucial role in our newly formed Customer Plane product team. The Customer Plane team is responsible for Campaign Management, Goals & Outcomes, Consent Management and Template Management components of our Customer Interaction Suite. You will be responsible for defining and driving the product strategy and roadmap for these components.
You will work closely with an Engineering Manager and cross-functionally with design, marketing and sales teams to deliver exceptional solutions that meet customer needs and enhance our market position. Your expertise is critical to navigating complex regulatory landscapes, optimizing user experiences and ensuring our platform delivers measurable business outcomes.
We place a high value on execution and the ability to work across teams, communicating value and decisions in a clear and convincing way. We are looking for an individual with a startup mentality but able to manage the responsibilities and the scale of a large established platform which caters to customers across multiple geographies.
Key Responsibilities
Talk to customers and do product discovery, how can we truly add value and differentiate from our competitors?
Define a roadmap and KPIs, ensuring alignment across the team and the rest of the org
Work with the Engineering Manager to maintain the product backlog and team priorities
Build and maintain relations with product stakeholders within and outside the company
Foster a culture of innovation and continuous improvement within the team
Anticipate blockers, conflicts and obstacles, and address appropriately to solve them
Qualifications
Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field
A modern product-led mindset, with a demonstrable ability to express and think in terms of outcomes, not just outputs
3-5 years of Product Management experience in a B2B sales or marketing automation software or customer data platform [CDP] company or a fast-growing startup in an adjacent/equivalent area
Minimum 2 years experience with a focus on one or more of the following areas(s):
Campaign Management / Audience segmentation
Opt-In / Opt-Out Management
Content / Template Management
Proven track record of successfully launching and scaling Enterprise software products including partnering closely with Engineering and design teams to build and release
Comfortable with Cloud and Enterprise Architecture fundamentals.
Experience delivering software products leveraging Scrum and Agile methodologies
Experience working with globally distributed teams across time zones to get the job done
A love for writing, including PRDs and customer-facing collateral
Excellent data analysis skills
Bonus points for:
Experience working at Marketing Automation firms like Klaviyo, Hubspot, Marketo
Experience working at omni-channel communication firms like Attentive, Postscript, MoEngage
Experience working with Analytics platforms like Tableau, Power BI or Spotfire
Experience working with GenAI tools and platforms including Azure Co-pilot, Open AI & Gemini
Experience with e-commerce platforms like Shopify
Knowledge of regulatory frameworks related to Consent and Template Management
Base Salary Range: $126,087 - $165,217. The salary may be adjusted within this range based on the candidate's qualifications, experience, and the specific needs of the position.
Benefits Summary: We offer Medical, Dental and Vision Coverage, as well as a 401k plan, and paid leave under our policies.
Other Compensation: The position is eligible for a discretionary bonus.
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Information
Job Title: Sr Product Manager - Customer Interaction Suite
Role
We are seeking a highly skilled Senior Product Manager to take on a crucial role in our newly formed Customer Plane product team. The Customer Plane team is responsible for Campaign Management, Goals & Outcomes, Consent Management and Template Management components of our Customer Interaction Suite. You will be responsible for defining and driving the product strategy and roadmap for these components.
You will work closely with an Engineering Manager and cross-functionally with design, marketing and sales teams to deliver exceptional solutions that meet customer needs and enhance our market position. Your expertise is critical to navigating complex regulatory landscapes, optimizing user experiences and ensuring our platform delivers measurable business outcomes.
We place a high value on execution and the ability to work across teams, communicating value and decisions in a clear and convincing way. We are looking for an individual with a startup mentality but able to manage the responsibilities and the scale of a large established platform which caters to customers across multiple geographies.
Key Responsibilities
Talk to customers and do product discovery, how can we truly add value and differentiate from our competitors?
Define a roadmap and KPIs, ensuring alignment across the team and the rest of the org
Work with the Engineering Manager to maintain the product backlog and team priorities
Build and maintain relations with product stakeholders within and outside the company
Foster a culture of innovation and continuous improvement within the team
Anticipate blockers, conflicts and obstacles, and address appropriately to solve them
Qualifications
Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field
A modern product-led mindset, with a demonstrable ability to express and think in terms of outcomes, not just outputs
3-5 years of Product Management experience in a B2B sales or marketing automation software or customer data platform [CDP] company or a fast-growing startup in an adjacent/equivalent area
Minimum 2 years experience with a focus on one or more of the following areas(s):
Campaign Management / Audience segmentation
Opt-In / Opt-Out Management
Content / Template Management
Proven track record of successfully launching and scaling Enterprise software products including partnering closely with Engineering and design teams to build and release
Comfortable with Cloud and Enterprise Architecture fundamentals.
Experience delivering software products leveraging Scrum and Agile methodologies
Experience working with globally distributed teams across time zones to get the job done
A love for writing, including PRDs and customer-facing collateral
Excellent data analysis skills
Bonus points for:
Experience working at Marketing Automation firms like Klaviyo, Hubspot, Marketo
Experience working at omni-channel communication firms like Attentive, Postscript, MoEngage
Experience working with Analytics platforms like Tableau, Power BI or Spotfire
Experience working with GenAI tools and platforms including Azure Co-pilot, Open AI & Gemini
Experience with e-commerce platforms like Shopify
Knowledge of regulatory frameworks related to Consent and Template Management
Base Salary Range: $126,087 - $165,217. The salary may be adjusted within this range based on the candidate's qualifications, experience, and the specific needs of the position.
Benefits Summary: We offer Medical, Dental and Vision Coverage, as well as a 401k plan, and paid leave under our policies.
Other Compensation: The position is eligible for a discretionary bonus.