Sr SAP Basis Consultant

Job Description

Manages 3rd party resources to resolve technical problem for all technology related issues within the technical environments.
Resolves and/or properly addresses customer requests/incidents regarding software or reporting toolset.
Identifies, evaluates and recommends improvements based on best practices and/or requests from business representatives.
Responsible for promotion and version management.
Manages performance and capacity planning.

• Supports project activities by providing technical expertise
• Status reporting, review service metrics (KPIs) & ensure appropriate OLAs/SLAs
• Proactively manage foreseen project risk and plan for remediation/mitigation
• Collaborate with clients independently and work in a multi vendor environment
• Designs and implements technology solutions including new/emerging technologies
• Leads the planning and analysis activities, and review technical and functional designs
• Investigate and identify problems and user requirements
• Update client tickets/change request status, progress and escalate issues when needed.
• Excellent written and verbal communications - will be authoring Technical Specs, driving requirements documentation via workshops, so it is important that the candidate knows how to carry him/herself while conducting sessions with small groups of high-level stakeholders

Must Have

Hands-on SAP Basis configuration/support experience in SAP ECC including Solution Manager
Responsible for the overall consistency, stability, health and performance of the technical architecture.
Manages vendor relationship during technical issues and problems resolution where vendor support is required.
Leads the design and implementation of the solution for the organization.
Defines roadmaps and implementation plans.
Plans capacity needs for technical environment and meets with stakeholders to determine ongoing requirements