Sr. ServiceNow Developer

We are seeking an expert ServiceNow Developer III to join our IT team. This senior-level role requires a highly experienced and skilled individual capable of leading complex ServiceNow projects, designing custom solutions, and driving platform-wide improvements. The ideal candidate will have a deep understanding of the ServiceNow platform, including advanced scripting, integrations, and architecture, and will provide technical leadership to the development team.

Responsibilities:

• ServiceNow Architecture & Development: Leads the architecture, design, development, and implementation of complex ServiceNow applications, modules, and integrations.
• Customization: Designs and develops highly complex custom applications and enhancements, optimizing the ServiceNow platform for scalability, performance, and user experience.
• Advanced Scripting: Develops and maintains advanced client-side and server-side scripts, including but not limited to Business Rules, Script Includes, UI Actions, UI Pages, and Complex Workflows.
• Integration Architecture: Architects and implements sophisticated integrations between ServiceNow and other enterprise systems using REST/SOAP web services, API integrations, and other middleware technologies.
• Platform Governance: Establishes and enforces development standards, best practices, and governance policies for the ServiceNow platform.
• Documentation & Technical Leadership: Creates comprehensive documentation for all technical solutions and provides technical leadership and guidance to the development team.
• Support & Troubleshooting: Acts as the highest level of support for resolving complex ServiceNow issues, performing root cause analysis, and implementing permanent solutions.
• Process Automation & Optimization: Identifies opportunities for process automation and optimization across the platform, leveraging AI, machine learning, and other advanced technologies.
• Mentorship & Training: Mentors and trains junior and mid-level developers, ensuring the growth of technical skills within the team.
• Stakeholder Collaboration: Collaborates closely with senior IT leadership, business analysts, and key stakeholders to understand business needs and translate them into technical solutions.
• Project Leadership: Leads large-scale ServiceNow projects, including planning, execution, and delivery, ensuring alignment with business goals and timelines.

Qualifications:

• 5-7+ years of experience in software development with a strong focus on ServiceNow platform development and architecture.
• Extensive experience with ServiceNow modules, including ITSM, ITOM, ITBM, HRSD, SecOps, and others.
• Strong experience with REST/SOAP APIs, integration tools (e.g., MID Server), and other enterprise integration technologies.
• Expert-level proficiency in JavaScript, HTML, CSS, XML, and JSON.
• Deep understanding of ServiceNow architecture, including Scoped Applications, Service Portal, and Mobile development.
• Familiarity with cloud platforms (e.g., AWS, Azure) and their integration with ServiceNow.
• Advanced knowledge of database management and performance tuning.
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Application Developer (CAD) required.
• Additional ServiceNow certifications (e.g., ITSM Implementation Specialist, Application Specialist) preferred.

Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

Rooms To Go Benefits:

• Medical, dental, and vision insurance
• 401(k) with company match
• Associate discounts including furniture
• Company paid life and disability insurance
• Paid time off
• Employee Assistance Program
• Wellness Programs
• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Applicants must be authorized to work in the U.S.