Sr Specialist, Technology Operations
Apply NowCompany: Canon U.S.A., Inc.
Location: El Paso, IL 61738
Description:
About the Role
Do you get excited to work with cutting-edge technology solutions in a customer-facing role? Do you look for opportunities to be exposed to a range of enterprise technology solutions? If you have experience with fleet management, output management, and scanning software solutions, we want to hear from you!
The Sr. Technology Operations Specialist will be responsible for medium to complex application administration related to fleet management, output management, and scanning software solutions. You will leverage your expertise to build strong relationships with client IT administrators and deliver exceptional service. This role is based in the Chicago area and covers multiple accounts in the area, with remote support for additional accounts as needed.
Your Impact
Technical Operations
Manage relationships with client IT administrators and personnel.
Develop and maintain a thorough understanding of the client's networking environment.
Keep up-to-date knowledge of all deployed solutions within the client's environment.
Perform regular application administration for fleet management, output management, and scanning software solutions.
Assist clients and Canon's Account Team in testing and implementing hardware/software solutions within client network environments.
Identify potential impacts on timelines and immediately alert the Canon team.
Execute all technical support and issue resolution activities.
Communicate chronic technology issues to the client and Canon Account Team.
Train Canon site personnel on pre-defined troubleshooting and remediation strategies.
Project Management
Ensure that technical deadlines are met and manage customer expectations with the project team.
Lead projects from a technical perspective, including organizing and facilitating kick-off meetings.
Maintain ongoing relationships with the customer's IT management team.
Develop and deliver technical training classes for on-site personnel and other team members as needed.
Customer Service Excellence
Deliver excellent customer service, consistently building positive relationships that represent Canon.
Share customer feedback systematically to broaden team knowledge of issues, capabilities, and client-specific needs.
Update the customer information database regularly, including issue resolution, activity log and feedback.
Recommend improvements to work systems and approaches to enhance customer experience.
Collaborate with Canon team members across departments to share customer feedback as appropriate.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required.
5+ years of related experience in technology operations or IT support.
Proven ability to build strong customer relationships and manage issues with follow-through.
Experience with output management systems and scanning solutions.
Proficiency in fleet management, output management, and scanning software solutions.
Strong project management skills, including the ability to lead technical meetings.
Any of the following technical Certifications (preferred or to be obtained within a year of hire):
CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Cloud+
CompTIA Server+
Must possess a valid driver's license and maintain an acceptable driving record.
Ability to travel up to 30% to client sites, including occasional overnight travel.
Must obtain security clearances as required by customer contracts.
Why Join Us?
Work with innovative technology solutions and develop your skills in a collaborative environment.
Be part of a customer-focused team dedicated to providing the highest level of support and service.
Enjoy the flexibility of a remote work model, with opportunities to visit client sites and work remotely.
Take advantage of professional growth opportunities, including training and certifications.
If you are a motivated, customer-focused technology professional who thrives in dynamic environments, apply now to join our team!
We are providing the anticipated base salary range for this role: $76,150 - 104,570 annually.
Company Overview
About our Company -#CUSA
Workstyle Description
Virtual - This position is full time and is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LI-NF1 #LI-REMOTE
Do you get excited to work with cutting-edge technology solutions in a customer-facing role? Do you look for opportunities to be exposed to a range of enterprise technology solutions? If you have experience with fleet management, output management, and scanning software solutions, we want to hear from you!
The Sr. Technology Operations Specialist will be responsible for medium to complex application administration related to fleet management, output management, and scanning software solutions. You will leverage your expertise to build strong relationships with client IT administrators and deliver exceptional service. This role is based in the Chicago area and covers multiple accounts in the area, with remote support for additional accounts as needed.
Your Impact
Technical Operations
Manage relationships with client IT administrators and personnel.
Develop and maintain a thorough understanding of the client's networking environment.
Keep up-to-date knowledge of all deployed solutions within the client's environment.
Perform regular application administration for fleet management, output management, and scanning software solutions.
Assist clients and Canon's Account Team in testing and implementing hardware/software solutions within client network environments.
Identify potential impacts on timelines and immediately alert the Canon team.
Execute all technical support and issue resolution activities.
Communicate chronic technology issues to the client and Canon Account Team.
Train Canon site personnel on pre-defined troubleshooting and remediation strategies.
Project Management
Ensure that technical deadlines are met and manage customer expectations with the project team.
Lead projects from a technical perspective, including organizing and facilitating kick-off meetings.
Maintain ongoing relationships with the customer's IT management team.
Develop and deliver technical training classes for on-site personnel and other team members as needed.
Customer Service Excellence
Deliver excellent customer service, consistently building positive relationships that represent Canon.
Share customer feedback systematically to broaden team knowledge of issues, capabilities, and client-specific needs.
Update the customer information database regularly, including issue resolution, activity log and feedback.
Recommend improvements to work systems and approaches to enhance customer experience.
Collaborate with Canon team members across departments to share customer feedback as appropriate.
About You: The Skills & Expertise You Bring
Bachelor's degree in a relevant field or equivalent experience required.
5+ years of related experience in technology operations or IT support.
Proven ability to build strong customer relationships and manage issues with follow-through.
Experience with output management systems and scanning solutions.
Proficiency in fleet management, output management, and scanning software solutions.
Strong project management skills, including the ability to lead technical meetings.
Any of the following technical Certifications (preferred or to be obtained within a year of hire):
CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Cloud+
CompTIA Server+
Must possess a valid driver's license and maintain an acceptable driving record.
Ability to travel up to 30% to client sites, including occasional overnight travel.
Must obtain security clearances as required by customer contracts.
Why Join Us?
Work with innovative technology solutions and develop your skills in a collaborative environment.
Be part of a customer-focused team dedicated to providing the highest level of support and service.
Enjoy the flexibility of a remote work model, with opportunities to visit client sites and work remotely.
Take advantage of professional growth opportunities, including training and certifications.
If you are a motivated, customer-focused technology professional who thrives in dynamic environments, apply now to join our team!
We are providing the anticipated base salary range for this role: $76,150 - 104,570 annually.
Company Overview
About our Company -#CUSA
Workstyle Description
Virtual - This position is full time and is considered virtual. The office will be open 5 days a week; however you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LI-NF1 #LI-REMOTE