Sr. Systems Engineer - KCSO 911

Salary : $116,646.40 - $147,867.20 Annually
Location : Renton, WA
Job Type: Career Service, Full Time, 40 hrs/week
Job Number: 2025CBM23869
Department: KCSO - Sheriff's Office
Division: Support Services
Opening Date: 02/21/2025
Closing Date: 3/9/2025 11:59 PM Pacific
FLSA: Exempt
Bargaining Unit: H9 : PSEU-Non-Comm's KCSO
Full- or Part-Time: Full Time
Hours/Week: 40 hours/week

Summary
The King County Sheriff's Office (KCSO) is looking for a talented Sr. Systems Engineer to join the 911 Communications Center IT Unit. This position will bring specialized technical knowledge of systems that support a 24/7 mission-critical infrastructure, including the Computer Aided Dispatch (CAD) system. The Sr Systems Engineer will design, implement, and maintain complex telecommunication systems. The person in this role will be the CAD subject matter expert for the Sheriff's Office. The successful candidate will bring extensive technical expertise, project management and interpersonal skills to support the KCSO Communication Center.

The mission of this IT Unit is to ensure he King County 911 Communications Center facility and systems are well maintained, secure, and fully operational at all times. The Sr, Systems Engineer will report to the IT Supervisor and be a lead to two Sr. IT Specialists and a GIS Specialist.

The 911 IT Unit is also actively recruiting for the IT Supervisor I position. Interested job seekers can learn more about this opportunity by visiting
Job Duties

The Sr. Systems Engineer will be the technical expert for the Computer Aided Dispatch (CAD), radio and logging recorder systems and responsible for ensuring efficiency and security of these systems and other specialized components on a 24/7 basis. Other duties will include:

• Project lead for engineering, integration and implementation of IT projects; create technical specifications for projects, project plans, schedules and cost/benefit analyses
• Evaluate and recommend new systems and upgrades.
• Work with users and vendors to identify needs. Research and troubleshoot simple and complex problems including CAD issues with Mobile Dispatch Computers (MDCs) used by police units.
• Coordinate and test necessary program changes, updates and corrections.
• Be the CAD subject matter expert for department issues; participate in the development of systems standards, policies and procedures
• Work with Communication Center GIS Specialist to ensure CAD system geofile accuracy.
• Work with KCSO Research & Planning Unit when necessary to validate statistical data collection.
• Provide escalated/referred problem resolution for internal and external customers; escalate/refer unresolved problems to appropriate resources.
• Document all engineering work, problem resolution and recurring problems; create technical analysis, performance and enhancement reports.Manage system file maintenance to maintain integrity and user security. Maintain vendor accounts in Active Directory.
• Provide other software application support for the 911 Communications Center.
• Work as a part of a team dealing with facility issues in addition to network, computer, telephony, and power systems.
• Consult on and implement disaster recovery plans; ensure disaster recovery is in place.
• Other duties may be assigned to meet mission and team requirements.

Experience, Qualifications, Knowledge, Skills

To be considered for this position, candidates must have knowledge of Public Safety Answering Point (PSAP) centers and Computer Aided Dispatch (CAD) systems with work experience demonstrating the following:

• Advanced knowledge of one or more large impact systems, including mainframes, servers, operating systems, systems software, security, databases, recovery, storage and/or applications
• Advanced knowledge in designing, improving and implementing highly complex telephony systems
• Experience with techniques and best practices for hardware and software installation, configuration, and troubleshooting.
• Experience with data extraction and writing SQL
• Ability to conduct system analysis and administer on-going maintenance
• Skills in detailed technical documentation and creating technical reports
• Ability to interpret and apply applicable laws, regulations to support effective and legally compliant policies and procedures.
• Advanced skill in operations, change and configuration management
• Talent in continuous improvement strategies with a focus on customer experience.
• Experience creating detailed technical documentation and logging experience with high attention to detail.
• Skill in providing consistent, accurate, friendly and professional technical support to non-technical customers.
• Experience managing competing tasks and business partners with a collaborative, problem solving focus, delivering timely results.
• Effective communication with a variety of individuals from diverse backgrounds and technical knowledge
• Skilled in working in working with a variety of individuals from diverse backgrounds
• Ability to lead, mentor and train team members
• Ability to exercise discretion with confidential information and sensitive issues.
• This position requires the ability to work independently and with a team to meet mission critical goals
• Availability to be on-call after hours for urgent/critical situations.

• Ability to meet Criminal Justice Information System (CJIS) security requirements and KCSO background standards.

Desired Qualifications

• Experience providing IT support for a law enforcement agency
• Three or more years' experience as a CAD administrator
• Three or more years' experience providing complex information technology support.
• Experience with data extraction and SQL

Supplemental Information
Union Membership:

This position is represented by PSEU Non-Comm's KCSO. Union Code H9

Work Location and Conditions:

This position will report on-site to the Regional Communications & Emergency Center. This position is non-exempt from the provisions of the Fair Labor Standards Act and therefore is eligible for overtime pay.

Application Process:

Complete the online employment application form via governmentjobs.com.

• Applications must be current and include all relevant employment history. If you have ten or more years of relevant experience, include all employment experience.
• Applications that state "see my resume" are considered incomplete and will not be considered.
• Before completing the application, review the complete list of
• Applications that demonstrate the required experience for this position will be asked to submit in writing a response to 1-2 position specific questions,

SME Review

Applications and the requested supplemental information will be evaluated for clarity, completeness and competitive qualifications by subject matter experts. This process may take up to two weeks to complete.

Oral Board Exam

The most qualified applicants will be selected to move forward to the oral board exam. The oral board is a scored interview with a panel of subject matter experts. We expect oral boards to take place the week of March 31st via ZOOM.

Please note, changes in resources may affect the timeline for this recruitment. If so, candidates will receive notice of changes to the schedule.

King County Civil Service:

This is a Civil Service position open to King County employees and the general public. This recruitment will establish an employment list valid for one year and will be used to fill current or future vacancies for this position. This recruitment will be administered in accordance with the King County Civil Service Rules. Exam and Appointment appeal rights and processes can be found under sections 8.5, 8.6 and 10.14.

Access to the Civil Service Rules can be found at: Civil_Service_Rules_090315.ashx (kingcounty.gov)

For more information regarding this recruitment, please contact:Brannon Mark, Civil Service Administrator | | 206-263-1885
King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
01

You must be a current US Citizen, Legal Permanent Resident or DACA recipient to qualify for civil service positions with the King County Sheriff's Office. Are you now a United States citizen, Legal Permanent Resident or DACA recipient?

• Yes
• No

02

Can you read, write and speak the English language?

• Yes
• No

03

The King County Sheriff's Office maintains a list of automatic disqualifiers for employment. This list can be accessed by clicking on this link Automatic Disqualifiers. Please review the disqualifiers and respond to the following question before proceeding. Do you certify that based on your review of the automatic disqualifiers that you are qualified for employment with the King County Sheriff's Office? Note - This information will be verified prior to scheduling an oral board interview.

• Yes
• No

04

The background of all King County Sheriff's Office employees and applicants are thoroughly checked.The required background investigation will review and evaluate driving records, criminal records, criminal behavior, employment histories, military records, personal and employment references, and related information. Candidates who pass the initial background investigation will be required to complete a polygraph.Are you willing to undergo a background investigation and polygraph examination as part of the employment process?

• Yes
• No

05

How many years of professional experience do you have providing applications/system(s) support and customer service to various end-users?

• None
• 6 months, leass than 2 years
• 2 -3 years
• 3 or more years

06

How many years of experience do you have with public safety answering point centers?

• None
• 6 months, less than 2 years
• 2 - 3 years
• 3 or more years

07

Please list any other programs, software, or applications you are proficient using that would support your abilities to perform the job duties described in this announcement.
08

How much experience do you have with Computer Aided Dispatch (CAD) systems?

• None
• 6 months, less than 2 years
• 2 - 3 years
• 3 or more years

09

How much experience do you have providing IT support for a law enforcement agency?

• 0
• 6 months, less than 2 years
• 2 -3 years
• 3 or more years

Required Question