Sr. Systems Engineer

Sr. System Engineer
Long Term Contract
Minneapolis, MN

Qualifications:

• Associate's degree or industry certification in an applicable IT field with four years of relevant experience in design/administration/support of one or more platforms, or a bachelor's degree in an IT field with two years of applicable experience; or five years of equivalent experience in the areas of design/administration/support.
• In-depth understanding of peripheral devices, connectivity, and desktop-based technology in an enterprise environment.
• Knowledge of multiple systems (operating systems, integration, and architecture), programming languages, and methodologies.
• Experience with airline technology is preferred.
• Able to communicate effectively at all levels, both verbally and in writing.
• Skilled in formal and informal communication with clarity and precision.
• Trusted to present truthful, direct feedback, maintain confidentiality, and admit mistakes when necessary.
• Upholds strong ethical standards and avoids self-promotion for personal gain.
• Collaborative team player with a focus on fostering positive working relationships.
• Contributes to team discussions, knowledge transfer, and mentoring for team success.
• Committed to continuous learning and staying current with industry trends and technical developments.
• Technical skills to solve business problems effectively and efficiently.
• Proactive and committed to achieving goals and completing assignments with dedication.
• Willing to invest the necessary time and effort to get the job done.
• Adaptable and open to change, ready to take on new challenges, and capable of adjusting to evolving business needs.
• Utilizes strong analytical skills to identify and resolve problems with creative, effective solutions.
• Able to identify underlying issues and provide in-depth solutions.
• Actively seeks opportunities for personal and professional growth.
• Open to feedback and willing to adjust strategies to improve performance.

Responsibilities:

• Certify and support hardware peripheral devices within enterprise environment.
• Responsible for the testing, certification, documentation, and support of hardware platforms.
• Expertise in device connectivity, including serial, USB, and network topologies; RFID knowledge a plus.
• Proficient in hardware firmware configuration and experience with Tera Term and PowerShell scripting.
• Provide technical consultation and direct support for the life cycle of hardware systems.
• Certify, implement, and update drivers and firmware, ensuring alignment with enterprise requirements.
• Troubleshoot and resolve technical issues, conducting remote diagnostics when necessary.
• Collaborate with business units to configure and integrate hardware systems.
• Ensure optimal platform performance and availability through monitoring, tuning, and timely service restoration.
• Perform root cause analysis to resolve service interruptions and prevent recurrence.
• Design and document enterprise support standards and procedures.
• Research and recommend emerging technologies to improve system performance and reduce total cost of ownership.
• Stay informed about industry trends and adapt strategies to meet evolving business needs.
• Plan and execute hardware life cycle management activities.
• Continuously improve platform performance to meet enterprise objectives.
• Provide on-site and on-call support as needed, ensuring enterprise systems are functioning at peak levels.

"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran."