Sr. Tech Program Manager, Workforce Solutions - Transformative Tech
Apply NowCompany: Amazon
Location: Seattle, WA 98115
Description:
Workforce Solution - Transformative Tech is a global organization that builds and delivers innovative products and services for Amazon's hourly associates and contractors. Our team uses modern technologies to solve complex problems at scale. We are building job growth solutions for our associates that helps Amazon stay customer obsessed. We deliver solutions that scale in volume, and handle the complexity of diverse workflows and country specific rules/regulations. Our end-to-end solutions give Amazon associates around the globe the flexibility to grow their skills across multiple job roles, and the mobility to go work in different job roles. We make it simple for associates worldwide to explore job options, train, choose, and progress their career at Amazon.
The ideal candidates would be:
\tcomfortable with ambiguity
\table to work in a diverse team
\thave strong written and verbal communication skills
\thave strength in problem solving and high attention to detail
\thave the ability to understand and discuss technical concepts, manage trade-offs and evaluate new ideas
\thave the ability to work across functional disciplines to deliver online products/services.
Key job responsibilities
\tmanage ambiguity and collaborate with stakeholders
\tmanage the lifecycle of a complex cross-functional program with considerable impact
\taccountable for the overall strategy as well as driving teams inside and outside your organization to deliver
\tunderstand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural decisions
\tensure business and technical stakeholder needs are aligned, you drive mindful discussions that lead to crisp decisions
\tmake smart trade-offs (e.g., time vs. effort vs. features)
\tpartner with customers and engineering teams to determine which projects move forward and in what priority order
\tuse your knowledge to assess development processes, test plans, and operations/maintenance requirements
\tstreamline and/or eliminate excess process
\tinfluence teams to decouple from dependencies and eliminate architecture problems that stifle innovation or cause user dissatisfaction, development collisions, and/or outages
A day in the life
As a Senior Technical Program Manager in the team, you will work with multiple teams to help solve complex technical solutions aimed to provide associates more choices for working preferred schedules, while also improving operational agility. You will have a direct influence on the technical design and implementation plan. You will work with multiple tech and business teams to build these complex solutions.
About the team
Workforce Solutions - Transformative Tech is a product/tech team focused on improving attendance, reducing attrition and increasing operational agility by offering hourly associates simple flexible scheduling options.
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The ideal candidates would be:
\tcomfortable with ambiguity
\table to work in a diverse team
\thave strong written and verbal communication skills
\thave strength in problem solving and high attention to detail
\thave the ability to understand and discuss technical concepts, manage trade-offs and evaluate new ideas
\thave the ability to work across functional disciplines to deliver online products/services.
Key job responsibilities
\tmanage ambiguity and collaborate with stakeholders
\tmanage the lifecycle of a complex cross-functional program with considerable impact
\taccountable for the overall strategy as well as driving teams inside and outside your organization to deliver
\tunderstand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural decisions
\tensure business and technical stakeholder needs are aligned, you drive mindful discussions that lead to crisp decisions
\tmake smart trade-offs (e.g., time vs. effort vs. features)
\tpartner with customers and engineering teams to determine which projects move forward and in what priority order
\tuse your knowledge to assess development processes, test plans, and operations/maintenance requirements
\tstreamline and/or eliminate excess process
\tinfluence teams to decouple from dependencies and eliminate architecture problems that stifle innovation or cause user dissatisfaction, development collisions, and/or outages
A day in the life
As a Senior Technical Program Manager in the team, you will work with multiple teams to help solve complex technical solutions aimed to provide associates more choices for working preferred schedules, while also improving operational agility. You will have a direct influence on the technical design and implementation plan. You will work with multiple tech and business teams to build these complex solutions.
About the team
Workforce Solutions - Transformative Tech is a product/tech team focused on improving attendance, reducing attrition and increasing operational agility by offering hourly associates simple flexible scheduling options.
BASIC QUALIFICATIONS
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
PREFERRED QUALIFICATIONS
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.