Sr. Technical Content Developer, Media & Entertainment (M&E)

Job Requisition ID #

25WD87258

English job description to follow!/La description de poste en anglais se trouve plus bas!

Description du poste

En tant que dveloppeur de contenu technique senior, Media & Entertainment (M&E) chez Autodesk, vous jouerez un rle crucial dans l'quipe Content Strategy & Experience au sein de Customer Technical Success (CTS). Vous veillerez ce qu'une expertise produit de haute qualit soit fournie aux clients lorsqu'ils apprennent, adoptent et utilisent la plateforme d'Autodesk grce des expriences de contenu percutantes. Dans ce rle, vous rejoindrez une quipe nouvellement forme de crateurs de contenu qui conoivent des plans de contenu intgrs omnicanaux centrs sur le public et se concentrent sur l'amlioration continue du contenu pour favoriser la russite des clients. Vous orchestrerez le dveloppement de contenu pour les clients et les partenaires en mettant clairement l'accent sur l'exprience de support numrique d'Autodesk M&E.

Responsabilits

• Collaborer avec les parties prenantes, trouver et utiliser les connaissances des clients et des produits pour crer des plans de contenu axs sur le public qui amliorent l'exprience de support numrique des clients aprs l'achat des produits M&E. Cela implique un tat d'esprit proactif avec la conception et la mise en uvre de programmes pour grer l'ensemble du cycle de vie du contenu, en alignant les besoins anticips des clients avec les bons formats de contenu, au bon moment, et les systmes de livraison. En outre, vous planifiez et mettez en uvre l'intgration du contenu pour les nouveaux produits afin d'assurer des transitions transparentes et des expriences utilisateur cohrentes
• Utiliser les connaissances fondes sur les donnes et l'expertise des produits pour amliorer le contenu qui augmente la consommation et la trouvabilit des produits M&E par le biais des canaux numriques, en mettant l'accent sur les produits Flow Production Tracking, Maya et 3ds Max. Veillez ce que le contenu soit publi, prcis, facile consommer et optimis pour tre diffus sur tous les canaux, en particulier via les moteurs de recherche (SEO) et les grands modles linguistiques (LLM)
• Contrler l'efficacit du dveloppement du contenu technique et fournir des recommandations et des ides exploitables pour la ligne de produits M&E. Guider et former le personnel de CTS sur les meilleures pratiques en matire de cration de contenu, en mettant l'accent sur l'efficacit et la qualit
• Reprsenter CTS lors d'vnements de l'industrie la fois en interne et en externe (srie Tech, stand, descriptions de produits), en tablissant la confiance et l'autorit parmi les pairs et les collaborateurs travers une communication claire, l'alignement et la ralisation de rsultats significatifs
• Vous vous tenez au courant des tendances du secteur M&E, des technologies mergentes et des meilleures pratiques en matire de stratgie de contenu. Intgrer des ides pertinentes dans l'quipe afin de promouvoir une culture de l'innovation et du partage des connaissances

Qualifications minimales

• Connaissance de l'industrie des mdias et du divertissement et expertise indispensable des produits Autodesk Flow Production Tracking, Maya et 3ds Max
• Plus de 5 ans d'exprience dans la cration et la gestion de plans de contenu axs sur le public, l'analyse des publics et la gestion de l'ensemble du cycle de vie du contenu, y compris la rdaction et l'dition de contenu technique
• Comptences exceptionnelles en matire de communication, de gestion de projet et d'engagement des parties prenantes, permettant de transformer des plans stratgiques en tches claires, de hirarchiser les activits en fonction de l'urgence et de l'impact, de simplifier des projets complexes et de favoriser le progrs et l'amlioration
• Solides comptences en matire d'analyse et de rsolution de problmes
• Capacit travailler de manire autonome et collaborer diffrents niveaux et dans diffrents lieux
• Bonne comprhension des oprations d'assistance la clientle, de la gestion des connaissances et des stratgies de libre-service
• Familiarit avec les systmes de gestion de contenu (CMS), les outils de rdaction, le rfrencement et les grands modles linguistiques
• Une exprience de la formation et de l'habilitation du personnel aux meilleures pratiques en matire de cration de contenu est un atout

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Position Overview

As a Sr. Technical Content Developer, Media & Entertainment (M&E) at Autodesk, you will play a crucial role in the Content Strategy & Experience team within Customer Technical Success (CTS). You will ensure high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences. In this role, you will join a newly formed team of content creators who design integrated omni-channel audience-centric content plans and focus on continuous content improvements to drive customer success. You will orchestrate content development for customers and partners with a clear focus on Autodesk M&E digital support experience.

Responsibilities

• Collaborate with stakeholders, find and use customers' and products' insights to create audience-focused content plans that improve customers' post-purchase digital support experience across M&E products. This implies a proactive mindset with designing and implementing programs to manage the entire content lifecycle, aligning anticipated customer needs with the right content formats, at the right time, and delivery systems. Additionally, plan and execute on content integration for new products to ensure seamless transitions and consistent user experiences
• Use data driven insights and product expertise to enhance content that increases consumption and findability of M&E products through digital channels with a priority focus on Flow Production Tracking, Maya, and 3ds Max products. Ensure content is published, accurate, easy to consume, and optimized for delivery across channels, especially through search engines (SEO) and Large Language Models (LLM)
• Monitor effectiveness of technical content development and provide actionable recommendations and insights for the M&E product line. Guide and train CTS staff on best practices for content creation focusing on efficiency and quality
• Represent CTS at industry events both internally and externally (Tech series, booth, product overviews), building trust and authority among peers and collaborators through clear communication, alignment, and delivering on significant outcomes.
• Stay updated on M&E industry trends, emerging technologies, and best practices in content strategy. Integrate relevant insights into the team to promote a culture of innovation and knowledge sharing

Minimum Qualifications

• Media & Entertainment (M&E) industry knowledge and must-have product expertise with Autodesk Flow Production Tracking, Maya, and 3ds Max
• 5+ years of experience in creating and managing audience-focused content plans, analyzing audiences, and handling the entire content lifecycle, including writing and editing technical content
• Exceptional communication, project management, and stakeholder engagement skills, turning strategic plans into clear tasks, prioritizing activities based on urgency and impact, simplifying complex projects, and driving progress and improvement
• Strong analytical and problem-solving skills
• Self-driven, proven ability to work independently and collaborate well across various levels and locations
• Good understanding of customer support operations, knowledge management, and self-service strategies
• Familiarity with content management systems (CMS), authoring tools, SEO, and Large Language Models
• Experience in training and enabling staff on best practices for content creation is a plus

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Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $86,500 and $149,270. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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