Sr. Teleport Engineer

About Anuvu

For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Cathay Pacific, Air Canada and United Airlines have trusted us to provide solutions from high-speed broadband internet to movies, television and games.

Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.

Be Part of the Movement

Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future focused.

Role Summary

Responsible for delivering superior customer service to maintain the contracted levels of RF and IP services to our internal and external customers. This role includes the operation and maintenance of the Holmdel, New Jersey earth station facility, encompassing RF and terrestrial systems in support of RF, Data and Internet services.

Location: Holmdel, NJ (On-site) Some international travel maybe required

What You'll Be Doing

• Monitors RF service levels and takes appropriate action to maintain those contracted levels.
• Works with customers in the configuration and troubleshooting of satellite equipment.
• Opens/closes Trouble tickets as required.
• Follows all Standard Operating Procedures to ensure effective results on all workflows.
• Document/maintain accurate information in the databases used in Operations.
• Uses test measurement and diagnostic equipment to analyze, interpret, troubleshoot, document and restore services.
• Perform preventive maintenance procedures as assigned.
• Configures, troubleshoot and maintains various satellite equipment: Antenna's, LNA's/LNB's, Transmitters, Converters, TDMA platforms and Modems with all associated protection switches.
• Activates, maintains and troubleshoots antenna-de-icing procedures under inclement weather conditions.
• Initiates emergency restoration procedures following commercial power failures.
• Monitors and troubleshoots Teleports terrestrial systems for proper operation.
• Monitors and troubleshoots RF, IF, and L-band satellite networks for proper contracted levels.
• Monitor and Control M&C and security systems as needed.
• Advanced Knowledge of IDirect platforms to monitor, troubleshoot, and activate services is preferred.
• Provide remote troubleshooting of earth station to mobile/stabilized VSAT systems.
• Interact with satellite provider as needed to resolve anomalies reported by spacecraft operator or customers.

Expectations

• Establishes good working relationship with internal/external departments to deliver superior customer service and ensure timely completion of various tasks.
• Flexibility to be available for any shift and to work weekends as required
• Ability to lift and move equipment up to 75 pounds
• Must be able to climb antennas up to 30 ft

What We're Looking For

• Associate's degree or technical school graduate or equivalent experience.
• 8 years' experience within the industry required (preferably in Operations, NOC and/or Program Prep), a minimum of 2 years of actual teleport experience.
• 2 years of experience preferred working with IDirect NMS with completion of IDirect Basic Course
• Working knowledge of Microsoft Office products
• Must have, obtain and maintain a DoD Secret clearance.
• Must be able to complete all required OSHA and facility training. Any existing certifications (10 and 20 hour) is a plus.
• Must have strong troubleshooting skills and the ability to analyze relationships between problem components.
• Possesses the capacity to identify and prioritize issues.
• Proactive and resourceful individual and detail-oriented
• Strong analytical and problems solving skills
• Be able to think proactively and independently and able to set and meet strict timelines
• Self-motivated with a strong work ethic

This Might Be the Right Place if You....

• Are a team fit; can help advance ourglobal, inclusive culture
• Are self-starter who likes to roll up your sleeves and take initiativewith minimaldirection
• Can think about tomorrow, while getting your work done today
• Are a collaborative teamplayer; primary audience will be internal teams
• Are curious and open to learning and finding new solutions
• Are able to provide and accept feedback in a constructive manner
• Are organized, have strong communication skills, and do whatever it takes to get things done

The Benefits of Working Here

A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to a providing an outstanding work environment, we offer competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling, pet insurance, employee assistance, and discounts on gym membership, concerts, amusement parks, hotels, and more!

Advanced | Agile | Applied

Anuvu is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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