Sr. Upfit Facilities Operations Manager

15th April, 2025

SUMMARY

Hitachi Construction is looking for a Facilities Operations Manager to step into a newly created role. The role is to develop and manage the HCMA/Acme service and maintenance facilities network within the United States in cooperation with HCMA partners and third-party providers.

The role will be key in establishing and managing the HCMA/Acme service facilities to ensure the efficient and profitable delivery of new equipment to HCMA independent rental company customers (IRC) and ensuring service support for
HCMA/Acme rental and used equipment in assigned markets.

RESPONSIBILITIES

• Manage a growing network of construction equipment installation and service facilities with the U.S.
• Manage and supervise service facility supervisors at facility locations.
• Work with the HCMA/Acme Upfit operations and administration teams to ensure the efficient and timely installation of attachments, pre-delivery inspections (PDIs), delivery of completed new construction equipment to IRCs, and the repairs/maintenance of rental and used equipment in assigned territories.
• Proper supervision and control of new, rental and used inventory at service facilities.
• Manage third party vendor relationships and accountability to service level agreements (SLAs)
• Ensure efficient movement of equipment inventory between port locations, vendor facilities, storage yards, and customers.
• Take appropriate actions on concerns and issues from customers and operations personnel.
• Open and develop new facilities around major ports (estimated three new facilities)
• Ability to travel to service facilities as well as customer visits.
• Communicate to the Director of Rental Operations operating metrics, KPIs, and cost absorption rates.
• Developing and ensuring consistent and efficient operating processes across all service facilities.
• Developing and managing service facilities to developed key performance indicators (KPIs) and cost absorption rates.
• Direct management of service upfit facility managers.
• Manage vendor service level agreement (SLA) performance and accountability.
• Opening new service facilities (estimated three new).
• Being the commercial interface for service providers and internal customers related to service issues.
• Forecasting activity and cost absorption
• Staff and team development.
• Managing the development, implementation and follow-up of installation and service KPIs.
• Driving discussions concerning sales support adjustments to support HCMA/Acme customers and regional territory personnel with new equipment upfitting and delivery as well as new and used equipment service and maintenance in assigned territories.

REQUIREMENTS

• Bachelor's degree in business or management or finance (preferred)
• (Minimum) 5-10 years practical working experience in the heavy equipment service industry. Knowledge of standard costing techniques
• Equipment rental industry experience desired
• Experience supervising and managing technical service personnel
• Experience with cost absorption of service facilities
• Effective cost control skills
• Effective service facility capacity utilization
• Effective work completion rates and delivery times
• Customer service satisfaction orientated
• Ability work in remote/home office, office, and field environments
• Able to perform duties effectively in a fast-paced environment whether working autonomously or under direction
• Extensive travel required, approx.. 50% US wide, M-F when possible.

QUALITIES

• Effective personnel management skills
• Business mindset
• Self-Motivator
• Process oriented and knowledgeable of standard costing techniques
• Networking and relationship management
• Commercial knowledge
• Achievement driven and self-starter
• High integrity

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