Sr. Veeva QMS Support Analyst

Job Summary:
We are seeking a detail-oriented and technically skilled Veeva QMS Support Specialist to provide end-user support, configuration assistance, and continuous improvement for our Veeva Quality Management System (QMS). This role serves as a bridge between Quality, IT, and end users, ensuring smooth implementation and operation of Veeva QMS modules including Change Control, Deviations (QE), Continuous Improvement/CAPA.
Responsibilities:

• Serve as primary point of contact for Veeva QMS expertise.
• Configure and maintain Veeva QMS modules in alignment with business requirements and best practices.
• Manage user accounts, roles, permissions, and security settings.
• Support the rollout of new Veeva QMS features, releases, and enhancements.
• Collaborate with Quality, Regulatory, and IT teams to gather requirements and implement workflows and process improvements.
• Monitor system performance and data integrity, ensuring compliance with applicable regulations (e.g., 21 CFR Part 11, GxP).
• Provide training, documentation, and user guidance for internal stakeholders.
• Work with Veeva support and implementation partners to resolve technical issues and drive system optimization.

Requirements:

• Bachelor's degree in Life Sciences, Computer Science, Information Systems, or related field.
• 4+ years of experience supporting Veeva QMS.
• Strong understanding of quality processes in regulated industries (pharma, biotech).
• Familiarity with GxP compliance, electronic records/signatures (21 CFR Part 11), and validation principles.
• Excellent problem-solving, communication, and interpersonal skills.
• Experience with system administration, configuration, and ticket tracking.

Preferred:

• Veeva Vault Admin Certification or equivalent experience.
• Experience with Veeva Vault API or integrations.
• Background in quality assurance, regulatory affairs, or IT in a life sciences environment.