START Instructor, Service

As a Tesla START Instructor role you will assess diverse needs and develop and deliver comprehensive learning solutions for a wide range of skills, abilities, and experiences. The ideal candidate will effectively develop and maintain strong partnerships with both internal and external partners, demonstrate creativity and proactivity, and possess a genuine passion for teaching others about electric vehicles. They should possess exceptional communication, people management, and organizational skills, while maintaining a professional and positive demeanor.
The START Instructor is responsible for managing the day-to-day relationship with our local academic partners, overseeing all aspects of the START academic experience, and ensuring that START participants are well-equipped and managed effectively to take their place as Service Technicians in a Tesla Service Center.

Responsibilities

• Collaborate with college and START faculty to identify, recruit, onboard, and train START program participants and professionally manage 10-15 START participants to prepare them for full-time roles in a Tesla Service Center
• Develop site-specific learning plans to ensure compliance with requirements from both Tesla and our academic partners, delivering technical learning solutions to equip service employees for safe and Tesla-quality performance
• Teach and facilitate participant learning in all START curriculum areas while continually seeking process improvements to model and effectively apply the Tesla Service mindset
• Provide specialized training to Tesla Motors' Service staff on electric vehicles with complex automotive/electromechanical systems, including the powertrain, passive restraint system, steering/suspension/brakes, thermal management, and high-voltage DC systems as required
• Maintain expert knowledge of maintenance and repair methods, techniques, parts, tools, and materials used in vehicle servicing, as well as effective problem-solving and customer service experience within the Tesla Service environment
• Develop new START curriculum in close consultation with Tesla Academy, Service Teams, FTS, and Service Engineering Team, ensuring that programs and processes align with Tesla's objectives
• Manage training location operations including but not limited to inventory management, vehicle maintenance, tool and equipment maintenance, location set-up, communications, and safety

Requirements

• Degree or certificate from a university program in Automotive Technology or an equivalent qualification
• Demonstrated ability to collaborate and act as a partner to academic institutions, adept at both teaching and coaching to facilitate others' learning
• Ability to facilitate effective problem-solving initiatives and activities
• Strong expertise in automotive system repair and training, including the capacity to read and interpret mechanical drawings and electrical schematics
• Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working customer-facing roles
• Highly skilled with common workplace and database software (PowerPoint, Excel, Word, Outlook)
• Valid driver's license required

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation
• Supervisor Training - $83,200 - $124,800/annual salary
+ cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.