Store Director

Who We Are

Founded in 1929, Heinen's is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen's has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office (all located in Warrensville Heights, Ohio). Culturally, we are an associate-first company that emphasizes quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules.

Heinen's recently celebrated its 95th anniversary. As we continue to grow in the Chicago market, we will be opening a new store location in Naperville, Illinois (5th location overall) in Summer of 2025 and look forward to serving the surrounding communities.

Benefits & Programs

• Medical, dental, and vision benefits eligible
• 401K w/employer match eligible
• Flexible schedules - family friendly hours of operation
• Closed for 7 major holidays (6 paid, 1 unpaid)
• Professional development opportunities
• 20% discount on in-store purchases
• Semiannual bonus program

Job Summary:

The Store Director has direct accountability for operational performance for assigned departments within the store. Additionally, they coordinate actions around hiring and selection, new associate orientation and onboarding, as well as manager development.

What You Will Do:

• Through a coaching / servant leadership manner and a mindset towards continuous improvement, work with associates on the following areas:
• Culture of the Store - creates and promotes an environment where associates love to come to work, while focusing efforts on understanding and improving associate engagement.
• Customer Service - understands the store overall satisfaction (OSAT) drivers and areas of focus and utilizes scorecards appropriately.
• Financial Performance - focuses on the key areas of impact for financial improvement within the departments.
• Focus on people management through:
• Actively manages the development of associates with a mindset all associates can grow.
• Ensures the successful selection of new associates and promotion of current associates.
• Manages underperforming associates using development plans.
• Resolves associate issues.
• Facilitates the performance review process and discussions, administration of disciplinary action and holding any other difficult associate conversations.
• Department Execution:
• Thorough understanding of operating practices and the ability to enable compliance to ensure the effective daily operation of the assigned departments.
• Responsible for all aspects of assigned departments performance, including but not limited to associate engagement, customer service, food and personal safety, financial and overall operation of the department.
• Ensures corporate initiatives are appropriately implemented and supported.
• Collaborates with assigned department managers to ensure appropriate and effective scheduling.
• Understands, analyzes, and executes to the financial goals of the assigned departments.
• Department Opportunities:
• Partners with department managers to identify unique opportunities and deliver results in the areas of financial performance, associate engagement, and customer satisfaction for assigned departments.
• Reviews and executes the appropriate actions regarding the store improvement plan (SIP).
• Ensures the store improvement plan (SIP) is effectively implemented.
• Owns the new associate orientation process ensuring compliance and support of associate onboarding activities.
• Supports whole store operations on a day-to-day basis.
• Ensures a clean and safe store environment for associates and customers.
• Demonstrates a strong understanding of store financials (sales, shrink, margin, labor), customer satisfaction and associate engagement data, merchandising and product mix at the department level.

What We Look For:

• High school diploma or equivalent preferred.
• 5+ years of retail leadership experience at either the store or department level.
• Base knowledge of the Microsoft 365 Suite including: Outlook, Excel, Word, PowerPoint, and Teams.
• Excellent written and verbal skills.
• Able to lead, problem solve, communicate, motivate, and mediate.
• Strong analytical skills and knowledge of Store Operations to validate assumptions and confirm recommendations.
• Strong working relationships and works in a collaborative manner across all levels of the organization.
• Able to work a flexible schedule that includes evening and weekend hours as necessary to meet the needs of the business.

Heinen's, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Shift schedule varies. Work week is Sunday-Saturday.
Full-time. 40 hours per week.