Store Manager

Welcome to Mancini's Sleepworld, a dynamic and innovative company at the forefront of cutting-edge mattress technology and sleep solutions! With over 50 years of experience providing better sleep in the Bay Area, we're passionate about creating sleep solutions that allow people to sleep better and live better. Our team of Mattress Match Makers is driven by a shared vision to become California's preferred choice for better sleep and giving back to our communities. We're looking for talented individuals who share our passion and are ready to take on the challenge of creating the next big thing about the customer experience in our locations. Join us and become a part of a company that is transforming the way Californians think about sleep!

POSITION SUMMARY: Manages operations and activities of store and staff; executes company policies, procedures, and programs to meet or exceed sales and gross margin goals.

Average pay range : $80k- $110k

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Coordinates all store operations and personnel issues on a day to day basis in a manner that maximizes sales, profits, employee morale, and customer satisfaction.
• Maintains a high level of customer service by ensuring that service standards are high, investigating customer complaints, and developing methods to resolve customer complaints in a timely manner.
• Supervises freight process to ensure compliance to company guidelines and productivity standards.
• Maintains interior and exterior store standards and merchandise presentation.
• Ensures availability of merchandise by maintaining inventories.
• Protects employees and customers by ensuring a safe and clean store environment.
• Implements safety and best practices.
• Maintains relationships with external vendors.
• Contributes to team effort.
• Develops and implements creative plans to increase store sales and decrease loss, provide recommendations to Executive Management on store strategy.
• Maintains two-way communication with Executive Managers to stay abreast of company initiatives.
• Prepares all necessary business reports and paperwork, including employee discipline forms.
• Monitors and ensures adequate inventories.
• Performs other duties as assigned by Executives Managers.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises all store employees.
• Supervises subordinate employees by coaching, counseling and disciplining employees, assigning employees to special assignments and tasks, and following up on all work results.
• Sets employee work schedules and makes decisions regarding requests for time off.
• Trains Sales Associates on sales techniques and monitors employees' sales performance.
• Manages and responds to complaints and grievances from store employees.
• Tracks productivity and efficiency of store staff for the purposes or recommending promotions or other job assignments.
• Provides recommendations for hiring store employees.
• Provides recommendations on discipline and firing of store employees.
• Ensures that staff is fully trained and has a full knowledge of all products

QUALIFICATIONS:

• High School graduate or GED.
• Two to four years of related experience or equivalent.
• Knowledge of retail operations, human resources, and shrink reduction plans.
• Demonstrated proficiency in supervising and motivating subordinates.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills
• Excellent presentation skills.
• Basic competence in subordinates' duties and tasks.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Excellent customer service skills.
• Good judgment with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player.
• Professional appearance and demeanor.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Ability to work weekends and holidays.
• Ability to work 12-hour shifts.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

• Calculate figures and amounts.
• Coordinate multiple tasks simultaneously.
• Collect, interpret, and/or analyze complex data and information.
• Understand and respond to a diverse population.
• Occasionally lift to 75 pounds with assistance to set up displays.

WORK ENVIRONMENT:

• Moderate noise level associated with retail store environment.