Strategic Account Manager - Washington State Region

Overview

We're not just behavioral health people-we're crisis people.

Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster. Our aim is for solutions, not just stop-gaps. Real support, not restriction. We have proven that our model improves access, creates hope and makes the behavioral health crisis system work better, and we're finding better ways to do it every day.

Our story

Originally founded by two emergency room psychiatrists, Dr. Chris Carson and Dr. Robert Williamson, Connections Health Solutions brings 30 years of experience serving individuals in crisis and operates two of the nation's largest and most studied crisis response centers and is currently expanding to more states. Since opening our doors, we have provided care and treatment for hundreds of thousands of individuals in crisis.

Responsibilities

What You'll Do:

The Strategic Account Manager (SAM) is responsible for strategically developing and cultivating long-term relationships with community stakeholders including payors, referring providers, discharging providers, first responders, health systems, and prospective patients to optimize the use of crisis stabilization services as Connections expands nationally.

The SAM has a primary call point ownership of accounts within their assigned geography; while being a strategic partner and collaborative liaison who helps customers achieve their goals, by providing exceptional customer service, and advocates when necessary to see resolution of their challenges.

• Develop and implement engagement and referral plan to target accounts for growth in line with regional and national market strategies
• Manage account inquiries in a manner to minimize account attrition and negative volume variance
• Retention of the business through service excellence
• Proven ability to build and manage relationships with diverse stakeholders, including payors, healthcare providers, and first responder
• Ensures customer retention by developing relationships with personnel at multiple levels of the account including decision-makers, C-suite and other key stakeholders
• Maintain a breadth of knowledge of all Connections services and products
• Analyze targeted accounts and develop recommendations to acquire their business through information collection, marketing initiatives, and account management call cycle, etc.
• Develop and maintain knowledge of services provided by competitors and utilize this information to solidify or enhance the Connections market position
• Support Regional President and Operations leadership
• Contributes to the RFP and contracting processes
• Develops key organizational links to people and functions who can help resolve client problems
• Coordinates frequently with center leadership, IT, Revenue Cycle Management, Operations
• Develop and deliver clients (payor, county, health system, hospital, first responder) dashboards through Tableau, and presentations (i.e. value propositions, business reviews)
• Educate key medical and account personnel on all Connections processes and procedures to ensure accurate and timely transactions
• Cover Open Territories as assigned by manager
• Manage other projects/responsibilities as assigned by manager
• Complete administrative responsibilities, such as expense reports, sales reports, and other business requests
• Complete all trainings within assigned time-lines, demonstrating proficiency
• Documents activity within Salesforce.com (SFDC) CRM platform
• Ensure compliance with company policies and government regulations

This is a field-based position in Washington State; with a majority of the time being spent in the Kirkland area.

#INDWA

Qualifications

What You'll Bring:

• Bachelor's degree in health administration (BSHA) or a Minimum of five-seven (5-7) years' experience with strategic account ownership in a high volume, customer service environment
• Demonstrated experience in healthcare, with a proven track record in problem resolution, service excellence, and relationship management
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment

It would be great if you had:

• 7-10 years' experience
• Strong understanding of crisis stabilization services and the behavioral health landscape
• Successful experience providing services to health systems and/or health plans
• Customer service background - strategic problem solver
• Possess strong general business acumen, understanding financials (previous ownership/in-depth knowledge of P&L) and metrics

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• Online Subscription to Headspace, a digital mindfulness and meditation platform
• After 90 days, you are auto enrolled in the 401k Plan

The typical hiring range for this role in Washington is: $101,660 - $137,540 annually. The exact compensation will be based on factors such as years of experience, competency, and skill level.

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.