Strategic Client Exec

Job Description

Strategic Client Exec

Position Profile

The Strategic Client Executive is a strategic account management role that will have significant interaction with Sr. VP level executives within the assigned account base. This role works with clients to build account strategies aligned with the assigned industry.
Job Duties and Responsibilities

• Cultivate and expand client relationships with Sr. VP level executives.
• Gain a sound understanding of clients' business challenges and goals by conducting effective client engagements.
• Lead the business planning process in partnership with the client, with a specific focus on account-level planning.
• Build a 12-18 month roadmap at the account level aligned with the industry roadmap.
• Drive profitable growth in assigned accounts through valuable customer engagements, contract retention and expansion, and the addition of services.
• Proactively engage and align additional sales, operations, and SME resources with client initiatives.
• Bring thought leadership to the client engagement and use collaboration to build trust, confidence, and influence.
• Clearly articulate Ricoh's position in the industry and value to the client.
• Build relationships inside the organization, focusing on account retention and expansion, and manage day-to-day sales activities.
• Strive to understand and manage the customer's approval process through sponsors.
• Meet or exceed revenue and gross profit expectations.
• Leverage CRM to enter/track all sales data and activities daily.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• Bachelor's degree or equivalent experience in a related field.
• 10+ years of account management experience.
• Experience working with executive-level leaders in F1000 companies.
• Experience growing services.

Knowledge, Skills, and Abilities

• Demonstrated success using collaboration to build influence.
• Brings thought leadership to customer engagement.
• Outstanding verbal and written communication skills.
• Ability to be proactive and provide creative ideas and solutions.
• Proven ability to develop, nurture, and maintain professional relationships with relevant stakeholders.
• Stays current with Ricoh offerings.
• Sound understanding of the solution design process.
• Technology savvy.

Working Conditions, Mental and Physical Demands

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levels.
• Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instructions; prepare, provide, and convey diversified information.
• Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, and lifting or carrying objects typically weighing less than 10 lbs. (e.g., papers, books, files, and small parts). Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
• Travel required (approx. 30%); may include overnight travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.