Strategic Delivery Partner
Apply NowCompany: Quest Global Manufacturing
Location: Windsor, CT 06095
Description:
Job Requirements
About Quest Global
We are Quest Global. We're in the business of engineering, but what we're really building is a brighter future. It's not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 25 years, we have strived to be the most trusted partner for the world's hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 18 countries, with 77 global delivery centers, driven by 20,000+ extraordinary employees who make the impossible possible every day.
Quest Global brings deep industry knowledge and digital expertise to deliver end-to-end global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, Automotive, Energy, Hi-Tech, Healthcare, Medical Devices, Rail and Semiconductor industries.
Work Experience
Scope:
Responsible for execution strategy and success of the Vertical. This role requires a strong blend of strategic thinking, leadership, and operational/ delivery expertise to ensure exceptional service delivery to customers. The SDP partners with the Strategic Client Partner (SCP) of the vertical to create an effective strategy in order to map and exceed customer expectations with service delivery. This role is responsible for ensuring the industrialization of delivery capabilities, in active partnership with Horizontal Delivery Leads (HDLs), to drive revenue generation and foster organization growth.
Candidate Profile:
Demonstrated expertise in Large Project / Program management. Solid knowledge of Domain. Handling global teams in multiple Geos/ Transnational Leadership. Exposure to sales and customer relationship management at senior levels. Inspires confidence and becomes trusted partner/advisor to key customer contacts. Working closely with Senior Sales leaders. Strong communication and people skills.
Key Responsibilities:
Partner with the SCP at scaling the account
o Ensure SCP and the sales teams are in the field with the customers leaving the inward facing activities to the delivery leaders
Responsible for delivery execution worldwide at all sites supporting a VBU
o Decides where projects will be executed when there are multiple options to maximize benefit for customer and Quest Global
o Manage conflict & escalations between DU's within the VBU
o CSAT and ESAT for the VBU delivery org worldwide
o TAT effectiveness
Financial performance
o Revenue (along with sales) and contribution margin and VBU margin
Support and advise the SCP/VBU on strategy & Big Deals
o Proactively develop Local-Global solutions and ensure they are operationalized effectively
o Implement the VBU (SCP's) strategy & Big Deals including proactively building capabilities
Customer relationships
o Personally builds strong customer senior relationships - attend important QBRs and customer meetings. Gets first hand voice of customer
o Implements a "Delivery contact plan" for his/her staff to build working level customer relationships, understand needs, and propose solutions
Reporting
o Reports to Vertical Delivery Leader
o Delivery leaders supporting the VBU worldwide report solid line to the SDP
o The delivery org reporting to the local delivery leaders (program managers, project managers, individual contributors) report solid line to the above local delivery leader
o Develop successors
Lead a particular initiative, such as a turnaround, dedicated facilities utilization, tools optimization, pricing, global proposal development
Skills And Qualifications:
Deep domain knowledge of products & lifecycle, engineering, manufacturing processes, supply chain and major engineering services suppliers, external drivers and funding.
Strong relationships with senior and mid-level technical managers with customers. Engineering knowledge and complete product life-cycle knowledge including,
o Engineering processes including design, manufacturing, analysis, aftermarket, quality, fielded product support (both software & hardware) and Digital
o Challenges related to cost, delivery, schedule, or support
o Internal funding process including timing, influencers and approvals
o Outsourcing processes, funding, upcoming changes and leadership
o Existing major outsourcing suppliers including SWOT and assessment of respective suppliers
Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and sales proposal development.
Understanding of relevant/adjacent technologies and competitor's services.
Experience in authoring complex proposals; experienced in negotiating master service contracts and long term agreements.
Experience working with global remote team / offshore delivery model environment Proven ability to grow businesses profitably
Experience with sales and account management and in developing strategic plans
Experience leading cross functional teams
Excellent interpersonal and communication skills, both verbal and written and ability to communicate effectively at all levels.
Results driven, high energy, self-motivated, persistent and able to work independently
Decisive, analytical, strategic thinker.
Education:
Bachelor's Degree - Engineering.
Master's degree/MBA - preferred
Our Culture Pillar: The way we work!
We're always looking for humble geniuses from all backgrounds yearning to be part of something greater than themselves. We seek and nurture people with the potential and passion to solve the world's hardest problems...people who believe in the infinite ability of the human spirit to do the right thing and want to join a diverse team to create an ever-greater impact for good.
Our humility and hunger to execute ensure that we are a boundary-less organization, helping people to grow as professionals with empathy and integrity. We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect where everyone belongs, is valued, and feels inspired to share their ideas. Feeling safe to be our authentic selves is what we value most.
We know embracing our unique-to-us differences makes us better and that solving world's hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions of our diversity that thrive in each of us and our workplace.
About Quest Global
We are Quest Global. We're in the business of engineering, but what we're really building is a brighter future. It's not just what we do, but why we do it that makes us different. We believe engineering has the unique opportunity to solve the problems of today that stand in the way of tomorrow. For 25 years, we have strived to be the most trusted partner for the world's hardest engineering problems. As a global organization headquartered in Singapore, we live and work in 18 countries, with 77 global delivery centers, driven by 20,000+ extraordinary employees who make the impossible possible every day.
Quest Global brings deep industry knowledge and digital expertise to deliver end-to-end global product engineering services. We bring together technologies and industries alongside the contributions of diverse individuals and their areas of expertise to solve problems better, faster. This multi-dimensional approach enables us to solve the most important and large-scale challenges across the Aerospace & Defense, Automotive, Energy, Hi-Tech, Healthcare, Medical Devices, Rail and Semiconductor industries.
Work Experience
Scope:
Responsible for execution strategy and success of the Vertical. This role requires a strong blend of strategic thinking, leadership, and operational/ delivery expertise to ensure exceptional service delivery to customers. The SDP partners with the Strategic Client Partner (SCP) of the vertical to create an effective strategy in order to map and exceed customer expectations with service delivery. This role is responsible for ensuring the industrialization of delivery capabilities, in active partnership with Horizontal Delivery Leads (HDLs), to drive revenue generation and foster organization growth.
Candidate Profile:
Demonstrated expertise in Large Project / Program management. Solid knowledge of Domain. Handling global teams in multiple Geos/ Transnational Leadership. Exposure to sales and customer relationship management at senior levels. Inspires confidence and becomes trusted partner/advisor to key customer contacts. Working closely with Senior Sales leaders. Strong communication and people skills.
Key Responsibilities:
Partner with the SCP at scaling the account
o Ensure SCP and the sales teams are in the field with the customers leaving the inward facing activities to the delivery leaders
Responsible for delivery execution worldwide at all sites supporting a VBU
o Decides where projects will be executed when there are multiple options to maximize benefit for customer and Quest Global
o Manage conflict & escalations between DU's within the VBU
o CSAT and ESAT for the VBU delivery org worldwide
o TAT effectiveness
Financial performance
o Revenue (along with sales) and contribution margin and VBU margin
Support and advise the SCP/VBU on strategy & Big Deals
o Proactively develop Local-Global solutions and ensure they are operationalized effectively
o Implement the VBU (SCP's) strategy & Big Deals including proactively building capabilities
Customer relationships
o Personally builds strong customer senior relationships - attend important QBRs and customer meetings. Gets first hand voice of customer
o Implements a "Delivery contact plan" for his/her staff to build working level customer relationships, understand needs, and propose solutions
Reporting
o Reports to Vertical Delivery Leader
o Delivery leaders supporting the VBU worldwide report solid line to the SDP
o The delivery org reporting to the local delivery leaders (program managers, project managers, individual contributors) report solid line to the above local delivery leader
o Develop successors
Lead a particular initiative, such as a turnaround, dedicated facilities utilization, tools optimization, pricing, global proposal development
Skills And Qualifications:
Deep domain knowledge of products & lifecycle, engineering, manufacturing processes, supply chain and major engineering services suppliers, external drivers and funding.
Strong relationships with senior and mid-level technical managers with customers. Engineering knowledge and complete product life-cycle knowledge including,
o Engineering processes including design, manufacturing, analysis, aftermarket, quality, fielded product support (both software & hardware) and Digital
o Challenges related to cost, delivery, schedule, or support
o Internal funding process including timing, influencers and approvals
o Outsourcing processes, funding, upcoming changes and leadership
o Existing major outsourcing suppliers including SWOT and assessment of respective suppliers
Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and sales proposal development.
Understanding of relevant/adjacent technologies and competitor's services.
Experience in authoring complex proposals; experienced in negotiating master service contracts and long term agreements.
Experience working with global remote team / offshore delivery model environment Proven ability to grow businesses profitably
Experience with sales and account management and in developing strategic plans
Experience leading cross functional teams
Excellent interpersonal and communication skills, both verbal and written and ability to communicate effectively at all levels.
Results driven, high energy, self-motivated, persistent and able to work independently
Decisive, analytical, strategic thinker.
Education:
Bachelor's Degree - Engineering.
Master's degree/MBA - preferred
Our Culture Pillar: The way we work!
We're always looking for humble geniuses from all backgrounds yearning to be part of something greater than themselves. We seek and nurture people with the potential and passion to solve the world's hardest problems...people who believe in the infinite ability of the human spirit to do the right thing and want to join a diverse team to create an ever-greater impact for good.
Our humility and hunger to execute ensure that we are a boundary-less organization, helping people to grow as professionals with empathy and integrity. We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect where everyone belongs, is valued, and feels inspired to share their ideas. Feeling safe to be our authentic selves is what we value most.
We know embracing our unique-to-us differences makes us better and that solving world's hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions of our diversity that thrive in each of us and our workplace.