Student Lifecycle Systems Lead

Posting Details

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Position Information

Job Title
Student Lifecycle Systems Lead

Posting Number
F006477

Position Status
Full Time

Grant Funded
No

Category
APT

Class Code
12

Starting Pay
$84,321

Special Note
Commensurate with education and experience.

Location
District

Department
DT IT Systems

Job Summary

Reporting to the Executive Director of IT Systems, the Student Lifecycle Systems Lead coordinates the identification of system requirements and functional design specification to support the student journey through TCC systems. The role will work flexibly and independently across Institutional boundaries, including IT Services, Administrative and Support Services, Student Affairs and Academic areas support teams and units in the use of ERP and student systems to develop and improve business processes through their effective use of the systems.

Primary Duties and Responsibilities

Essential Performance Requirements

• Analyzes and interprets information from a wide variety of sources to understand business challenges and identify and deliver appropriate change
• Keeps up to date with policies and procedures for student administrative processes
• Plans and leads the implementation of new processes and systems, including ongoing process review and associated documentation
• Produces and communicates relevant updates and briefings on developments related to systems and processes; tracking and amending documents and manuals as necessary
• Collaborates with colleagues to identify and scope change requirements, leading project groups and cross-department developments
• Collaborates with Testing and Quality Assurance staff to ensure extensive and detailed testing of new developments, upgrades, and enhancements
• Creates and updates communications, training, and documentation to support changes to operational activities and procedures
• Influences and persuades colleagues to adjust practices and requirements to achieve operational and systems efficiency
• Remains aware of, and responds to, a changing policy environment; proactively advising senior managers of change requirements as appropriate
• Maintains and develops excellent working relationships with key vendor staff and contacts at a range of levels, always working in partnership with colleagues in IT Services and other internal stakeholders
• Implements and manages processes to gather feedback on systems use and liaise with vendors and IT Services to initiate innovation and change

Service Excellence

• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
• Supports the mission, values, goals, and principles of the College

SUPERVISION

Works under the general supervision of the Executive Director of IT Systems

*Performs Other Related Tasks as Required

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

• Bachelor's degree
• Five (5) years' working experience with technical systems
• Two (2) years' experience working with Higher Education Student Information Systems

Preferred Qualifications

• Master's degree
• At least two (2) year's working experience planning and leading the implementation of new processes and systems related to ERP Student Information Systems (SIS) or CRM
• At least one (1) year's working experience leading ERP and CRM implementations within large, complex, multi-campus and/or College systems of higher education
• At least (1) year's working experience with analyzing, evaluating, and designing solutions to meet security / compliance requirements impacting Student Information Systems (SIS)
• At least one (1) year's working experience leading testing enhancements and bug fixes; coordinating user acceptance, and regression and integration testing
• At least one (1) year's working experience analyzing, evaluating, and interpreting sensitive and complex data

Knowledge, Skills and Abilities

• Knowledge of troubleshooting and the ability to resolve user issues in a daily support capacity
• Knowledge of the Higher Education sector and an awareness of future challenges the sector may face
• Knowledge of student recruiting, admissions, and administrative processes and procedures
• Knowledge of Student Information Systems and other systems integrated into the student lifecycle, including the underpinning technical infrastructure of Student Information Systems and construction of a student record (or equivalent)
• Skilled in excellent customer service and interpersonal skills
• Ability to work effectively in a collaborative environment
• Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
• Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables
• Ability to use computer applications and enterprise systems, including proficiency with word processing, spreadsheet, Visio, and presentation software

Physical Demands and Work Environment

Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary

Posted
02/18/2025

Posting Contact Summary
Should you have questions specific to this position please contact the following individual

Contact
Amber Saleh

*
amber.saleh@tccd.edu