Supervisor, Tax Compliance

Salary: See Position Description
Location : Pittsburgh, PA
Job Type: CS Non-Competitive, Full Time
Job Number: 25-TXOF-01
Department: Finance
Opening Date: 04/14/2025
Closing Date: 5/2/2025 4:00 PM Eastern
FLSA: Exempt
Bargaining Unit: 01

POSITION SUMMARY

Coordinates, supervises, and directs the billing, recordkeeping, collection, audit, investigations and delinquent collections of taxes, fees and revenue.
Department: Finance

Salary: $80,330 per year.

Posting Type: Announcement

Union: None, this is a non-union position.

Civil Service Classification: Non-Competitive
REQUIREMENTS
General Application Requirements:

You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements arenotsubject to a Civil Service appeal.

• Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions.
• Applicants must be or become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment.
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• A current, valid Class C Pennsylvania Motor Vehicle Operator's License at the time of filing application or prior to appointment, which must be maintained throughout employment. Written requests for accommodation based on the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources and Civil Service on an individual basis.

NOTE:The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes but is not limited to criminal background, driver's license and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration for employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered)

NOTE: Candidates being considered for employment will be required to submit official transcripts to verify of their post-secondary education (college/university, trade school, etc.) prior to being hired by the City of Pittsburgh. Transcripts must be submitted at the time of any/each job interview you have with the City of Pittsburgh

Qualifying Requirements:

Your City of Pittsburgh application will be reviewed and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will be sent an eligibility letter regarding your eligible/ineligible status.

• WORK EXPERIENCE: The application must clearly show five (5) years of full-time experience in customer service, taxes, billing, and/or accounting. Six (6) months of supervisory experience is preferred. (Less than full-time experience will be calculated on a pro-rated basis.)
• EDUCATION/TRAINING: The application must clearly show an Associate's Degree in Finance, Accounting, or a related field. (See NOTE under the General Application Requirements Section above regarding the verification of education/training).
• EQUIVALENCY: Education/training and/or work experience may be substituted on a year for year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position(based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is seven (7) years. (See NOTE under the General Application Requirements Section above regarding the verification of education/training.)

CIVIL SERVICE EXAMINATIONS
If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s). You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position. Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.

• Written: None required for this position.
• Performance: None required for this position.
• Medical: None required for this position.

POSITION DUTIES

• Supervises the billing and collection of current and delinquent revenue.
• Supervises auditors and investigators workloads in preparation of accepting leads to investigate and potentially turn into audits.
• Manages and recommends changes and new procedures for hardware, software and record management for the collection and auditing functions of the department; uses both standard software (Office suite, JD Edwards, etc.) and specialized collection and records software; trains other staff in computer related functions as needed.
• Coordinates, with assigned staff and third party collection agencies, to ensure the most efficient processes resulting in successful collections from delinquent taxpayers.
• Initiates legal proceedings as required on delinquent accounts.
• Supervises assigned personnel; evaluates work; recommends and implements approved disciplinary and/or corrective action; provides training and/or technical assistance as requested or required.
• Interprets applicable City/School, State and Federal laws governing audit, investigations, billing and collection of taxes, fees and revenue.
• Maintains confidentiality of all City tax records and enforces adherence to staff.
• Schedules work assignments for assigned personnel.
• Oversees personnel required to provide reports on activities as requested or required.
• Develops and implements approved policies and procedures to ensure adherence to standards in work compilation and completion.
• Responds to taxpayers inquiries in a timely fashion and to requests from other sections of the department or the government.
• Ensures implementation of the cash management policy regarding tax payments and may also do so for other departments.
• Develops and provides training to less senior personnel.
• Stays informed of tax changes, appropriate legislation, methodologies and procedures utilized by their staff and makes applicable adjustments to tax regulations, registration, processing, auditing and investigations.
• Develops new regulations, policies and procedures for new revenue streams.
• Provides technical expertise and upgrade suggestions in software systems utilized in area of supervision.
• Refers appropriate reports to various departments upon request or for additional clarity.
• Plans, develops, directs, coordinates, organizes and controls the materials, equipment and personnel under jurisdiction toward effective, efficient and economical attainment of program goals, including maximum convenience to the public and safety of employees.
• Maintains records and prepares accurate monthly reports and written communications as requested or required.
• Manages area of responsibility in strict accordance with applicable laws, regulations and established policy including union agreements to ensure fair and standardized treatment of employees.
• Performs activities and functions of related personnel and other related tasks and duties that are assigned or required.

Click here to view the full job description including knowledge, skills, and abilities and working conditions for this position.
Full-time City employees receive a comprehensive benefit package including:

• Health, Dental and Vision Benefits
• Pension
• Voluntary Deferred Compensation Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Vacation
• Personal Days

(Benefits may be modified based on collective bargaining unit terms.)
01

All City of Pittsburgh positions require you to be a City resident. If you are not already a City of Pittsburgh resident, are you willing to relocate?

• N/A- I am already a City of Pittsburgh resident.
• Yes, I AM willing to relocate (prior to my start date) if I am selected to fill this position.
• NO, I am NOT willing to relocate (prior to my start date) if I am selected to fill this position.

02

Do you have a current, valid PA Class C Driver's License?

• Yes
• No

03

Please describe your experience below.

• I possess seven (7) or more years of full-time experience in customer service, taxes, billing, and/or accounting.
• I possess six (6) years of full-time experience in customer service, taxes, billing, and/or accounting.
• I possess five (5) years of full-time experience in customer service, taxes, billing, and/or accounting.
• I possess four (4) years of full-time experience in customer service, taxes, billing, and/or accounting.
• I possess three (3) years of full-time experience in customer service, taxes, billing, and/or accounting.
• I possess two (2) years of full-time experience in customer service, taxes, billing, and/or accounting.
• I possess one (1) year of full-time experience in customer service, taxes, billing, and/or accounting.
• I possess less than one (1) year of full-time experience in customer service, taxes, billing, and/or accounting.

04

Please describe your education

• I possess a Bachelor's degree in Finance, Accounting, or a related field.
• I possess a Bachelor's degree in an unrelated field.
• I possess an Associate's degree in Finance, Accounting, or a related field.
• I possess an Associate's degree in an unrelated field.
• I do not possess a degree.

05

Did you read and understand that you must submit OFFICIAL documentation to the Department of Human Resources & Civil Service to verify any of your post secondary education/training?

• Yes
• No

06

Did you remember to attach your complete resume with this application? If you did not, your application may be disqualified.

• Yes
• No

Required Question