Supervisor, Training Coordination

Job-ID: 15910; Location(s): Nashua, NH

Job Description Summary

The Supervisor, Training Coordination ensures the efficient scheduling, planning, and execution of Viega's training workshops and events at Viega Seminar Centers and Experience Centers across North America. This role coordinates all training-related activities, including onsite and offsite sessions, events, and meetings, while maintaining the highest standards of customer experience and operational excellence. Oversees coordinators at all VEC locations, supporting the team in their day-to-day needs.

Job Description Details

Responsibilities

• Collaborates with cross-functional teams to align training initiatives with organizational objectives, refines processes to improve efficiency, and ensure all training locations operate smoothly and consistently.
• Establishes best practices for communicating customer travel arrangements to drive consistency across all facilities and ensure continuity in processes.
• Oversees a team of coordinators by providing strong leadership to staff including hiring, onboarding, training, performance, and talent management.
• Reviews outputs of the team to ensure the team is communicating clearly and effectively driving a seamless customer experience, regardless of training location.
• Implements new booking strategies and initiatives to elevate the customer experience ensuring the delivery of exceptional, memorable training experiences that drive loyalty and advocacy.
• Identifies and mitigates potential risks associated with training logistics, facility management, and vendor operations.
• Manages vendor relationships across multiple facilities to ensure all locations are being upkept and in good working order to ensure the health and safety of employees and visitors.
• Forecasts facility utilization and works closely with Training leadership to increase building occupancy.
• Maintains the shared department calendars for all Seminar Centers and Experience Centers on Outlook and Viega.us.
• Oversees the creation of registration links and flyers to promote training events and track attendance.
• Manages online registration database including creating new classes, updating, or cancelling existing events.
• Assists with the preparation of training rooms, and classroom clean-up during and at the end of workshops and events.
• Monitors Online Training Mailbox, and delegates response to individuals on their team.
• Reviews incoming expense reports and invoices assuring accuracy before approving and forwarding to leadership.
• Identifies and corrects content on viega.us/training, ViegaNow, viega.us/viegaworks, and SharePoint training pages.
• Identifies areas for improvement and refines processes as necessary. Drives continuous improvement initiatives to enhance operational efficiencies.
• Prepares various weekly and monthly reports as needed
• Organizes travel arrangements, accommodations, and travel itineraries as requested.
• Attends meetings as required and/or assigned
• Performs other duties as required and/or assigned
• May be required to travel up to 20% of the time.

Required Qualifications

Knowledge, Skills and Abilities

• Proficient in the use of common office equipment and software - including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint
• Proficiency (or the ability to quickly become proficient) in Customer Relationship Management (CRM) systems including Salesforce.
• Effectively leads and motivates employees
• Ability to thrive in a fast-paced, entrepreneurial environment with shifting projects and priorities.
• Exceptional multitasking skills, with the ability to work independently and effectively with minimal supervision.
• Exceptional written, verbal, and listening communication skills, ability to effectively engage with stakeholders in all levels of an organization.
• Effectively manages multiple tasks and priorities
• Excellent organizational and time management skills, ensuring tasks and deadlines are consistently met.
• Demonstrates excellent phone etiquette and customer service abilities, fostering positive and professional interactions.
• Exercises sound discretion and judgment in decision-making and problem-solving.

Education, Certification/License & Work Experience

• High school diploma or equivalent required
• 5-7 years of related experience in an executive support or other high-level administrative role required
• 2+ years in a leadership role, preferably managing administrative support professionals, required
• Bachelor's degree preferred

Equivalent combinations of education and experience may be considered.

Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Viega, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other positions we have in the future.

Total Rewards Package:

Compensation

• Base: $80,000 to $90,000 annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
• Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance.

Benefits

• Medical, Dental, Vision
• Wellness Program
• Health Savings Account (HSA) with a company contribution
• Voluntary Benefits (Life, AD&D, Disability)
• 401(k) retirement plan with a 7.5% company contribution
• Time Off Programs - 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days

Application Window

• Posting date: 04/14/2025
• The application deadline for this job is: 04/28/2025

Your contact person:

Brad Kerwin

The future needs people like you to shape it.

Apply to Viega now.