Supplemental Nutrition Assistance Program Analyst

Job Requisition ID: 45903

Opening Date: 04/25/2025
Closing Date: 05/08/2025
Agency: Department of Human Services
Class Title: EXECUTIVE I - 13851
Skill Option: None
Bilingual Option: None
Salary: Anticipated Salary $5,703-$8,170/month ($68,436-$98,040/year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC062
Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire a position to serve a Supplemental Nutrition Assistance Program (SNAP) Analyst. This position reviews and interprets case review findings and completes data analysis of SNAP quality control (QC) reviews, evaluates reports detailing the results of analysis; analyzes the efficiency of SNAP programs and serves as a liaison for the agency regarding Quality Control case review findings with Family and Community Resource Centers (FCRCs). This position also evaluates methods for the purpose of reducing the statewide SNAP payment error rate.

Essential Functions

• Serves as Supplemental Nutrition Assistance Program Analyst.
• Reviews management and research analysis of SNAP errors identified in QC reviews.
• Prepares reports on success or failure to assess impact on operations.
• Performs specialized assignments.
• Ensures United States Department of Agriculture (USDA) Food and Nutrition Services (FNS) and Department of Human Services (DHS) processing deadlines are met.
• Oversees the FNS customer complaint process including contacting the office regarding the complaint and the action taken to resolve the complaint, controlling and follow-up for the office response and responding to FNS with the follow-up information within the specified timeframes.
• Performs other duties as required or assigned with are reasonably within the scope of duties listed above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with coursework in business or public administration.
• Requires one (1) year of responsible administrative experience in a public or business organization, OR completion of an agency approved professional management training program.

Specialized Skills

• Of the one (1) year of required experience, requires one (1) year of experience working independently with policy, procedures, eligibility or reporting requirements for a nutrition assistance program such as SNAP (Supplemental Nutrition Assistance Program).

Preferred Qualifications

• One (1) year of professional experience working independently with policy, procedures, eligibility or reporting requirements for a nutrition assistance program such as SNAP (Supplemental Nutrition Assistance Program).
• One (1) year of experience examining and evaluating data by analyzing problems and developing and coordinating an effective course of action in accordance with specific criteria.
• One (1) year of professional experience working in a position that handles nutrition assistance policy, casework practices, and eligibility or quality control for a supplemental nutrition assistance program.
• One (1) year of professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.
• One (1) year of professional experience preparing concise, accurate, and comprehensive quantitative reports detailing the results of analysis both orally and in writing using Microsoft Office products.
• One (1) year of professional experience interpreting results of case reviews and developing corrective action techniques.

Conditions of Employment

• Requires basic proficiency in Microsoft Excel, Word, Outlook, and a public assistance eligibility system such as the Integrated Eligibility Systems (IES).

*The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch
Work Location: 100 South Grand Ave E, Springfield, Illinois, 62762

Family and Community Services

Bureau of SNAP Integrity

Quality Assurance

Springfield/Sangamon County
Agency Contact: DHS.HiringUnit@Illinois.gov
Posting Group: Leadership & Management; Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

This position DOES contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com