Support Engineer- Fixed Income

Support Engineer- Fixed Income

Application Deadline: 7 July 2025

Department: Engineering

Employment Type: Full Time

Location: Chicago

Description

This role involves troubleshooting critical issues and working alongside our engineering team to solve complex platform issues and maintain the production environment. We're looking for talented and energetic people who thrive in a problem-solving environment.

What Will You Be Involved With?

• Become an expert on the TT platform, from front-end functionality to technical architecture
• Support clients of our e-trading platform Quoting and Execution Management System (QEMS), ensuring smooth and efficient trading operations.
• Maintain and manage SQL / Postgres database running on Linux and Windows operating systems.
• Interact with customers and internal stakeholders to isolate and fix product issues.
• Provide design, reliability and other technical feedback to our Engineering & Product teams.
• Conduct monitoring and rigorous testing post-bug fixes to ensure platform stability
• Responsible for maintaining and updating our e-trading platform across various UAT and PROD environments on various OS (Linux, AWS, and Windows servers)
• Provide updates to our technical product documentation as issues are identified and fixed.
• Efficiently manage multiple incidents simultaneously in a high pressured environment
• Become an expert at analyzing both front-end and back-end logs
• Interact with our customers regularly to understand issues and provide updates
• Replicate software issues to diagnose and resolve incidents quickly
• Work with QA team to ensure testing on new releases is completed to a high standard, every time.
• Cross-train with global counterparts to ensure depth of application knowledge and client coverage.

What Will You Bring to the Table?

Technical Background:

• Experience in supporting both Fixed Income and Derivatives trading platforms, with corresponding market knowledge.
• Proficient in Linux with strong Bash scripting skills for task automation.
• Familiarity with Jenkins, AWS tools, and support tools such as ServiceNow, Jira, and ELK/Kibana.

Professional Skills:

• Prior experience in technical support or client-facing roles is essential
• Exceptional customer service skills, including excellent telephone manner and written communication.
• Strong investigative and diagnostic abilities with a proactive approach to problem-solving.
• Competent IT literacy across multiple operating systems (Windows, OS X, Linux).

Teamwork and Interpersonal Skills:

• Demonstrates dependability, adaptability, professionalism, and initiative.
• Strong orientation towards teamwork, interaction, and collaboration.

Additional Qualifications:

• Fluency in English (Business Level) with excellent language skills.
• Familiarity with FIX Protocol 4 or higher is a plus.
• A willingness to work occasional evenings and weekends to meet operational requirements.

Benefits

• Competitive benefits, including medical, dental, vision, GTL & GIP schemes, and pension
• Flexible work schedules - with some remote work.
• 25 PTO (paid time off) days per year with the ability to roll over days into the following year, 1 day per year available for volunteering, 2 Training days per year to allow uninterrupted professional development, 1 additional PTO day added during milestone year, a robust paid holiday schedule with early dismissal, and generous parental leave (for all genders and staff, including adoptive parents)
• The company provided top-of-the-line tech resources and a tech accessories budget for monitors, headphones, keyboards, and office equipment.
• Subsidy contributions toward gym memberships and health/wellness initiatives (including discounted healthcare premiums, healthy meal delivery programmes, or smoking cessation)
• Milestone anniversary bonuses
• Forward-thinking, a culture-based organization with collaborative teams that promote diversity and inclusion

Trading Technologies is a Software-as-a-Service (SaaS) technology platform provider to the global capital markets industry. The company's award-winning TT platform connects to the world's major international exchanges and liquidity venues in listed derivatives alongside a growing number of asset classes, including fixed income and cryptocurrencies. The TT platform delivers advanced tools for trade execution and order management, market data solutions, analytics, trade surveillance, risk management, and infrastructure services to the world's leading sell-side institutions, buy-side firms, and exchanges. The company's blue-chip client base includes Tier 1 banks as well as brokers, money managers, hedge funds, proprietary traders, Commodity Trading Advisors (CTAs), commercial hedgers, and risk managers. These firms rely on the TT ecosystem to manage their end-to-end trading operations. In addition, exchanges utilize TT's technology to deliver innovative solutions to their market participants. TT also strategically partners with technology companies to make their complementary offerings available to Trading Technologies' global client base through the TT ecosystem.

Trading Technologies (TT) is an equal-opportunity employer. Equal employment has been, and continues to be a required practice at the Company. Trading Technologies' practice of equal employment opportunity is to recruit, hire, train, promote, and base all employment decisions on ability, rather than race, color, religion, national origin, sex/gender orientation, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program for US offices.