SVP Credit Administration

SVP Credit Administration-Onsite

Purpose:

To oversee all credit administration activities and ensure FLFCU is generating quality loans to its members while delivering the best possible service experience.

Primary Duties and Responsibilities:

Provides operational and strategic direction for all phases of underwriting, processing, funding and quality control for consumer and real estate lending.

Responsible for interviewing, hiring, and educating staff; planning and assigning work and effectively addressing challenges within assigned departments.

Collaborates with executive team members to enhance loan products and services through all delivery channels.

Responsible for the continual training and development of all department staff including maintaining current Individual Development Plans (IDPs).

Ensures all member loans are processed and underwritten in a timely manner. Creates standards for timeliness and tracks performance.

Maintains up-to-date department policies, procedures and underwriting guidelines.

Continually identifies and implements improvements to simplify workflow and create efficiencies.

Responsible for preparing and developing reports (including various reports for the Board of Directors packet) and analytical analysis of reports and data to determine trends.

Monitors performance of indirect dealers and recommends program removal of underperforming dealers.

Actively participates in the credit union's strategic planning process. Monitors progress toward goals and recommends actions to ensure the achievement of goals and objectives.

Analyzes loan rates and terms in the local financial community and compared to industry peers and presents recommendations for changes to the CEO and executive team members.

Supports Retail Services team promoting ancillary products, services and programs related to consumer lending (GAP, Warranty, CL&D, etc.) and ensures assigned staff actively cross-sell products to our members.

Serves as primary contact for Credit Union Mortgage Association (CUMA) and all commercial loan broker and CUSO relationships. This includes tracking volume, portfolio management, pricing, compliance and service levels.

Maintains knowledge of all consumer and real estate lending laws and regulations and ensures compliance.

Works with Retail Services and Marketing and provides input on loan promotions.

Works with Internal Audit, and when necessary, outside CPA firm and NCUA to ensure compliance.

Assures the highest standards for member satisfaction through the timely resolution of member service issues, complaints, and problems.

Responsible for managing all third-party lending relationships relating to underwriting and credit administration.

Ensures monthly quality control audits are completed on a minimum of 10% of funded loans.

Other Duties and Responsibilities:

Keeps abreast of knowledge of general economic conditions that may impact lending opportunities, delinquency levels and charge-offs.

Participates in credit union community events.

Performs other duties as needed or assigned.

Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy (BSA), the OFAC Policy and Identity Theft Policy.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training:

• Bachelor's degree in business or related field. Work experience may be considered in lieu of a degree.
• Must be able to meet the qualifications necessary to be registered with the NMLS under the provisions set forth by the S.A.F.E. Act.
• On an annual basis is required to complete all mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.

Prior Experience:

• Minimum 10 years of experience in financial institution lending, preferably a credit union.
• Minimum 5 years senior executive level experience to include both real estate and consumer lending functions.

Interpersonal Skills:

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contact become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Special Skills and Abilities:

• Extensive working knowledge of NCUA and other applicable federal/state regulations and general knowledge of data processing.
• Thrives in a service-oriented environment with expertise in cross-selling credit union products and services.
• Strong understanding and the ability to update lending compliance regulations.
• Strong working knowledge of all Microsoft products, including WORD, Outlook, Excel, PowerPoint and the ability to utilize various credit union software platforms.
• Strong and compassionate leadership abilities.