System/Network Administrator

Brief
Do you enjoy working on a close-knit, supportive team? Are you service-minded and driven by the need to provide outstanding customer support? If you have a deep background in server administration and networking, along with strong attention to detail and the ability to quickly assess and solve problems, then you may be the person we're seeking to join our Technical Services team!
What you'll be doing...

As a Systems/Network Administrator, you'll provide support by responding to issues involving the installation, maintenance and support of Windows servers, server applications, printers, hardware, LAN/WAN, and other computer peripherals and company devices.

• Provide outstanding customer service while responding to user calls, emails and helpdesk tickets
• Resolve technical issues with equipment including desktops, servers, printers and OS
• Configure and install desktops, laptops, servers and printers
• Windows systems administration including GPO configurations, Active Directory, DNS, DHCP, IIS, and file server experience
• Assist with network hardware (physical & virtual using VMWare), software and operating systems
• Linux, M365, SCCM and Oracle database administration experience
• Maintain documentation for implementations, maintenance, upgrades and inventory
• Maintain a high level of security, including up-to-date security software releases including TLS/SSL certificate management
• Ensure backups performed, monitored and maintained for all servers and company devices with experience in VEEAM and Netbackup
• Demonstrated experience with PowerShell scripting
• Represent NWA in a professional manner and provide outstanding customer support

This position is scheduled to work on-site in our Seattle office.

Who you are...

• Educated. Bachelor's degree or equivalent experience; MCSE certification preferred
• Experienced. 7-10 years of experience as a systems administrator or similar position
• Knowledgeable. Troubleshooting (hardware/software/networks), Windows desktop/server administration, O365, VMWare & Active Directory
• Team Player. Work independently and as a productive and contributing member of a team
• Meticulous. Strong attention to detail with ability to quickly assess and analyze problems
• Service Minded. You deliver customer support like you expect to receive it: with excellence