Systems Administrator - Senior

As a Systems Administrator, you will be responsible for providing support to customer-automated systems via support requests in support of the mission!

Click APPLY to be contacted about this position and find out more details.

What You Will Be Doing :

• Providing tracking and reporting of support requests open, closed, and active for Customer's Automated Systems.
• Utilizing a customer-approved support request tracking system.
• Meeting customer-established goals for addressing support requests.
• Utilizing customer-approved tracking system to provide customer-approved metrics on a weekly and monthly basis for customer review.
• Providing response to support requests based on customer time requirements.
• Responding to after-hour and weekend critical support requests based on prior scheduled customer requirements.
• Performance of general system administration activities: user account creation, managing access controls, implementation and review of security policy, hardware installation, driver installation, software patching, monitoring activity logs, and creation of automation scripts.
• Providing technical support for applications as needed to interface with the user base.
• Maintenance and care of digitization hardware, to include: installation, troubleshooting, maintenance, and repair.
• Making objective and technically sound recommendations for potential future hardware and software purchases.
• Serving as a Data Transfer Officer (DTO).
• Generating weekly, monthly, and yearly metrics reports.
• Learning, supporting, and training users on different types of digitization hardware.

Required Skills:

Must Have :

• MUST HAVE a Current and Active Top Secret SCI with Polygraph, as the customer is NOT sponsoring clearances.
• Broad knowledge of hardware maintenance and care, system administration, knowledge of automation technologies, and scripting.
• Knowledge of security and accreditation practices and procedures.
• Ability to work with several enterprise resources and teams in the operation of an enterprise digitization infrastructure.
• Working knowledge of JIRA tickets.
• ServiceNow experience with incident and change management requests.
• Working knowledge of Window and Linux O/S.
• Working knowledge on AWS Systems Administration.
• 6 years of relevant experience or equivalent in years' e

Desired Skills:

Nice to Have :

• Previous experience with public-facing website administration.