Systems Analyst III
Apply NowCompany: OpTech
Location: Detroit, MI 48228
Description:
Job Title: Systems Analyst III
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com .
RESPONSIBILITIES:
Engagement Description - Cisco CVP (Customer Voice Portal) Design and Development:
QUALIFICATIONS:
Top 3 Required Skills/Experience: Cisco UCCE (CVP) - Customer Voice Portal Cisco Finesse Advanced SQL
Required Skills/Experience:
Preferred Skills/Experience:
Preferred Skills:
Education/Certifications - Include:
OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/
29770
Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits on the first day of employment, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com .
RESPONSIBILITIES:
Engagement Description - Cisco CVP (Customer Voice Portal) Design and Development:
- Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals
- Development resource with ability to plan, develop, test and implement Cisco ACD/IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals
- Identify and communicate business needs and translate business requirements into technical system and functional specifications
- Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business
- Project team member for projects large in scope and high complexity; may be enterprise-wide
QUALIFICATIONS:
Top 3 Required Skills/Experience:
Required Skills/Experience:
- Java
- API Integrations
- Service Integrations
- Five (5) years of relevant system solution development, testing and implementation work experience required
Preferred Skills/Experience:
- eGain Analytics
- CRM Integrations
- API Integrations
- Service Integrations
- Cyara Testing Tool
Preferred Skills:
- Java
Education/Certifications - Include:
- Cisco Unified Contact Center Enterprise
- Advanced SQL
- Bachelor's degree in related field preferred
OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/
29770