Systems Analyst - Revenue Cycle

Job Description

The System Analyst acts as a business liaison to assigned departments within Stamford Health System (SHS) to ensure that Healthcare Information System (HIS) applications function as intended. They play a major role in researching and resolving software problems as part of daily operational support. The System Analyst is responsible for the overall design, implementation, training, documentation, operation and support of assigned HIS applications, databases, interfaces and reports. They must also be familiar with the server configuration, client installation, data transfer formats and application backup & recovery procedures for these applications. Duties also include the maintenance and advancement of HIS applications; the planning, implementing, testing and training on Epic applications; and the investigation, resolution and notification of issues escalated through Help Desk tickets.

Responsibilities

Acts as a business liaison for assigned departments within the health system to ensure that issues are uncovered and recognized before they become critical problems. In this role, it is important to learn and understand core system processes / interdependencies for these departments, aid in the research of reported issues and the implementation of resolutions.

Provides ongoing maintenance and advancement of assigned HIS applications, databases, interfaces and reports through effective implementation of solutions, which support the user and application needs of the organization. In this capacity, the System Analyst is fully responsible for the planning, design, implementation, testing, training and ongoing operational efforts of the HIS application software. Familiarity with the server configuration, client installation, data transfer formats including HL7 layouts and application backup & restoration procedures for each of their applications.

Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, solves problems with HIS application software, databases, interfaces and reports. Provides high level of customer service and appropriate coverage off-hours for critical problems. Actively participates in the process of identifying service issues with the outsourced Help Desk and recommending solutions.

Plan, Design, and Implement assigned Epic applications on schedule while assisting the Clinical and Financial Services Project Managers with the promotion / acceptance of process workflow redesign. This effort includes software evaluation, process change, application training, dictionary build, application testing, integration testing, data conversion and production support. The System Analyst will also ensure the use role-based menus and the creation of reports using Epic's Non-Procedural Representation Report Writer.

Assume responsibility for application related project efforts by coordinating with IS and other departments as necessary to ensure proper communication and execution. This includes design and architecture definition as appropriate, project planning, change management coordination, vendor integration and coordination, user / department communication / notification, etc.

Qualifications

Bachelor's degree, or equivalent experience

Minimum 3 years' experience with appropriate clinical or financial HIS applications support is required.

Strong, demonstrable experience implementing and supporting HIS applications within a hospital / health system is also required.

Experience with Epic or McKesson applications preferred.