Systems Engineer (ServiceNow)

**This position is classified as hybrid with the expectation to come in office for special events or meetings (approximately once a month or less).**

UniGroup is expanding our ServiceNow ecosystem and looking for a Systems Engineer who's more than just a coder - we're seeking a people-first problem solver who can dig into business needs, architect smart solutions, and help us scale the platform to support our nationwide network of agents and internal teams.

This is a hands-on ServiceNow development role with a twist: you'll also be an internal advisor, discovery partner, and workflow designer helping build smarter, more connected service experiences.

What You'll Do

• Develop and enhance ServiceNow platform features with a focus on backend workflows, automation, scripting, and integrations with third-party vendors
• Partner with internal stakeholders to uncover needs, define scope, and translate into buildable solutions
• Design and deploy workflow automations (onboarding/offboarding, ticket queues, agent-facing processes)
• Own and guide ServiceNow upgrades, testing, and deployment strategies
• Serve as a ServiceNow evangelist: training users, leading discovery sessions, and identifying opportunities to migrate or improve processes
• Collaborate across platforms using Jira, Slack, and other dev tools
• Help define and optimize business processes - especially as we scale agent services through ServiceNow
• Stay up to date on trends in AI, virtual agents, and automation - and help shape our roadmap in these areas

Must-Haves

• 3+ years of ServiceNow development experience, including backend scripting and platform configuration
• Proficiency in JavaScript and working knowledge of scripting in enterprise environments
• Strong experience with REST APIs and third-party system integrations
• Familiarity with Workflow Designer, Service Catalogs, and core ITSM modules
• Comfortable leading discovery sessions, facilitating change, and communicating technical concepts to non-technical users
• A "connector" personality - you're energized by collaboration and have a talent for getting people engaged
• Detail-oriented with a process improvement mindset

Bonus Points

• Experience with ServiceNow AI and Virtual Agents (be ready to talk about this in the interview!)
• Background working in agent-based environments or supporting distributed service models
• Knowledge of ITIL or similar service management frameworks
• Experience with ServiceNow upgrades, testing frameworks, or governance best practices

What You'll Gain:

We support your success with a full package of benefits designed to help you thrive - professionally and personally.

Health & Wellbeing

• Medical, dental, and vision coverage
• 12-week primary caregiver leave and 4-week secondary caregiver leave
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA)

Time Off & Flexibility

• Competitive paid time off (PTO), plus 8 hours of volunteer PTO
• Paid holidays
• Hybrid work (in-office for special events only)

Financial & Career Growth

• 401(k) with 3% employer match
• Tuition reimbursement
• Company-paid life and short/long-term disability insurance

Why UniGroup?

At UniGroup, we support a national network of moving and logistics companies - and ServiceNow plays a critical role in delivering efficient, scalable service experiences. In this role, you'll help shape how we leverage technology to streamline operations, improve support, and enable growth across our organization.

We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country's heroes. We hope you consider joining the UniGroup family.

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.

Other details

• Job Family Infrastructure
• Job Function Individual Contributor
• Pay Type Salary

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