Systems Engineer

Job Summary:

Designs, develops, implements and maintains Arizona Department of Revenue (ADOR) information technology systems ensuring optimal security, stability and effectiveness; performs systems management and integration functions; and serves as a subject matter expert for the team and others.

This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the States Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Functions

Subject Matter Expert/Lead (10%)

• Leads initiatives to develop solutions and processes to meet needs; identifies unique innovative approaches
• Identifies required resources; trains, schedules and monitors resources; may participate in hiring

System Support & Administration (30%)

• Analyzes, troubleshoots and resolves applications in productions and testing environments
• Installs new hardware and software, and maintains operating systems and application software
• Plans, coordinates, and implements security measures according to ADOR policies and procedures using best practices
• Engages with application stakeholders to understand functional requirements
• Monitors performance and availability, and identifies and remediates Security vulnerability.
• Analyzes business problems and assess resources to meet organizational needs Reviews and recommends improvements to existing architectures
• Develops system security standards and data privacy practices

Programming (20%)

• Create deliverables according to the SDLC to include writing and coding applications and stored procedures
• Automates tasks for production environments

Documentation (15%)

• Develops standards and guidelines for applications use and protection
• Identifies and documents functional and technical application specifications

Agency/Department Compliance & Continuous Improvement (20%)

Knowledge, Skills & Abilities (KSAs):

Knowledge/Understanding

-Working knowledge of various infrastructure technologies and in-house developed applications utilized in the

enterprise

-Advanced knowledge and understanding of software implementation processes, including requirements and technical design analysis, installation plan development, system and user testing, problem resolution.

Skills

-Effective verbal, written, and listening communication skills

-Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations

-Effective interpersonal skills and demeanor

-Effective in the skill of synthesizing feedback and adjusting accordingly

-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.

-Expert level proficiency in in the use of virtualization and cloud computing software such as VMWare and platforms such as Hyper-V

-Proficient in the use of command line shell scripting languages such as PowerShell; in the use of operating systems such as Linux and Windows; operating within engineering frameworks such as DevOps; operating within and in the use of on-premises and cloud-based systems; in the use of programming languages such as Cobol; in the use of platforms to develop and run enterprise applications such as WebLogic; and the use of backup systems, POS systems, document imaging systems, geographic Information systems, and other applications used at the agency level as assigned.

Abilities

-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety

-Ability to work both independently and collaboratively as part of a team

-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner

-Ability to learn LEAN concepts, principles and tool

-Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.

-Willingness and ability to embody ADORs core values of Do the Right Thing, Commit to Excellence, and Care About One Another