Systems Engineer

Salary: $80,043.80 - $118,825.58 Annually
Location : Goodyear, AZ
Job Type: Full-Time Regular
Job Number: FY2500441
Division: ITS-Information & Technology Services Department
Department: Information Technology
Opening Date: 04/15/2025
Closing Date: 4/29/2025 5:00 PM Arizona
FLSA: Non-Exempt

Job Description Summary
This position is responsible for participating in conceptualizing, designing and testing, implementing, maintaining, securing, documenting, and proactively managing Information Technology infrastructure and all associated management tools including: physical and virtual servers, wired and wireless networks, shared storage systems and networks, infrastructure applications, archive and backup systems, telephony systems, datacenter systems, cloud solutions, and security systems. Position is also responsible for creating and maintaining comprehensive diagrams and supporting documentation for all areas of responsibility including, but not limited to network configuration(s), physical and logical data flows, application to hardware dependencies, configuration management, hardware and software standards, disaster recovery preparedness, asset management, and operational governance including standard operating procedures or guidelines, change management, and incident management.

The ideal candidate is a highly skilled and motivated Infrastructure Engineer with a deep understanding of enterprise-level IT infrastructure, exceptional troubleshooting abilities, and a proactive mindset. The ideal candidate will have proven experience managing and optimizing complex environments, with a focus on performance, security, and scalability. The Ideal candidate will have experience with administration and support of critical systems, including the management of virtual infrastructure, Microsoft Entra, Office 365, endpoint management systems, DNS services, as well as backup and unified communications solutions. The ideal candidate's expertise in these areas will ensure seamless operation, high availability, and the continuous improvement of our IT services.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:

Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation

Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.
Essential Functions

This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.

• Assists the Senior Infrastructure Engineer and Management to devise strategic and tactical solutions required to meet overall business objectives. Recommends technology solutions considering a number of factors including budget, business need, internal capabilities, usability, longevity, integration, and strategic direction.
• Provides consulting, instruction, direction and technical assistance to other departments and divisions as required for architectural design of core management systems as well as application platforms, security, and storage and/or backup related objectives. Interfaces with users, consultants, technical teams and vendors for maximum guidance in determining the most appropriate selection of technologies.
• Provides administration, analysis, design, testing, documentation, implementation and functions for (but not limited to) all server systems (virtual, physical, on-premise or cloud), mass storage systems; backup systems, networks, telephony systems, enterprise applications including e-mail systems, monitoring systems, telephony systems, directory services, DNS, DHCP, RADIUS, VPN, data center and security systems.
• Creates and maintains comprehensive diagrams and supporting documentation for all areas of responsibility including, but not limited to, network configuration(s), physical and logical data flow, application to hardware dependencies, hardware and software standards, disaster recovery preparedness, and operational governance including standard operating procedures or guidelines.
• Identifies improvement opportunities. Examples include but are not limited to tools, processes, procedures, installation, configuration and troubleshooting techniques. Develops documentation, checklists and auditing tools, and processes for communicating appropriate support information to others as necessary. Provides training as appropriate.
• Works independently as assigned and consults with peers and management team before deciding on final solutions.
• Adheres to and participates in established governance parameters such as change management procedures and schedules including identifying and communicating with stakeholders prior to implementation.
• Manages crisis and incidents and provides on-call support during non-business hours daily and/or as needed.
• Serves as the project manager for assigned projects and ensures their successful completion according to budget, schedule, and quality deliverables.
• Mentors and provides technical assistance as needed to help less experienced staff within the department.
• Provides customer service and technical support as needed.

Requirements

• Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
• Experience: Minimum of four years of experience in a related field.
• Certifications and Other Requirements: Valid Driver's License. Ability to meet the criminal background regulations mandated by the FBI CJIS Security Policy. Must possess two certifications from the following organizations (or similar): Microsoft; Cisco; VMware; Comp TIA; Commvault; ISC2; GIAC; etc.
• Reading: Work requires the ability to read technical instructions, technical specifications, trade magazines, responses to RFPs/RFQs, planning documents, policies/procedures, and documents generated by staff at a high level of comprehension.
• Math: Work requires the ability to perform math calculations such as addition, subtraction, multiplication, division and algebra that require calculations and formulas.
• Writing: Work requires the ability to write interoffice memos, creation of process and procedural documentation, user manuals, staff presentations, issue papers, planning documents, and requests for proposals at a high level. Many assignments require translation of technical terms.
• Managerial: Semi-Complex - Work requires the occasional direction of helpers, assistants, seasonal employees, interns, or temporary employees.
• Policy/Decision Making: Moderate - The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. More complex work as well as decisions with more significant impacts are typically reviewed prior to being finalized.
• Technical Skills: Comprehensive Application - Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively
• Interpersonal/Human Relations Skills: High - In addition to the sharing of information, interactions at this level may also include providing advice to others outside direct reporting relationships on specific problems or general policies/procedures. In many of the interactions, contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

12 Month Objectives
12 Month Objectives

Within 30 days:

Objective: Orientation & Relationship Building

• Familiarize with the organization's current Infrastructure operations, technologies, and team structure. Meet with stakeholders to understand their needs and manage expectations.
• Review current Infrastructure standards and practices against industry best practices. Identify gaps and opportunities for alignment.

Objective: Embrace Goodyear Core Values and disseminate to division

• Understand Goodyears Core Values and identify which of the 6-core values Infrastructure personifies.

Integrity, Empathy, Optimism, Adaptability, Initiative, and Innovation.

Within 60 days:

Objective: Infrastructure Assessment & Improvement Plan

• Conduct a preliminary health check of critical systems (servers, storage, cloud infrastructure). Identify at least three areas for optimization or risk mitigation, and draft a roadmap for improvement in collaboration with the team.

Objective: Access & Monitoring Setup

• Ensure proper access to all relevant systems, tools, and monitoring dashboards. Enhance personal monitoring views and alerting mechanisms to stay informed about infrastructure health and performance

Within 12 Months:

Objective: Infrastructure Modernization Project Delivery

• Lead the implementation of a key infrastructure modernization initiative, such as migrating legacy systems to the cloud or working with our Senior Network Engineer to implement a hybrid network solution.

Objective: Disaster Recovery & High Availability Improvement

• Assess and enhance the organization's disaster recovery and high-availability infrastructure. Successfully test an updated DR plan and reduce recovery time objectives (RTOs) and recovery point objectives (RPOs) by a measurable percentage.

The City of Goodyear offers a highly competitive benefits package including:

• Vacation Leave: 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
• Sick Leave: 12 days per year
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January
• Flexible Holiday: 24 hours per calendar year (prorated based on hire date)
• Health Insurance: Three health plans available to select from at a group rate
• Dental Insurance: Two dental plans available to select from at a group rate
• Vision Insurance: Available at a group rate
• Flexible Spending Accounts: Health Care and Dependent Care accounts available
• Short Term Disability Insurance: City-paid coverage
• Cancer Benefit: City-paid coverage
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost
• Longevity pay beginning at year six
• Tuition Assistance: $5,250 per calendar year
• Employee Assistance Program
• Onsite wellness center/clinic
• Access to the Goodyear Recreation Center
• Robust employee well-being program
• Free identify theft monitoring and protection with Aura
• 457 Deferred Compensation Plan: 2% city match (employee contributes 1%)
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period)
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.29%. Plan includes Long Term Disability Benefit.

01

Please indicate your highest level of education:

• High School Diploma or GED
• Associate's Degree or higher

02

Do you possess a valid Driver's license?

• Yes
• No

03

How much relevant experience do you possess?

• Under 4 years
• 4-6 years
• 6+ years

04

How many years of experience do you have managing virtual infrastructure environments, such as Nutanix and VMWare?

• No experience
• Under 1 year
• 1-3 years
• 4+ years

05

Please detail your experience managing virtual infrastructure environments.
06

How many years of experience do you have with Office 365?

• No experience
• Under 1 year
• 1-3 years
• 4+ years

07

Please detail your experience with Office 365.
08

How many years of experience do you have with endpoint management systems, including imaging, patch management, and application deployment?

• No experience
• Under 1 year
• 1-3 years
• 4+ years

09

Please detail your experience with endpoint management systems.
10

How many years of experience do you have with backup storage solutions?

• No experience
• Under 1 year
• 1-3 years
• 4+ years

11

Please detail your experience with backup storage solutions.
12

How many years of experience do you have supporting business continuity and disaster recovery (BCDR) plans?

• No experience
• Under 1 year
• 1-3 years
• 4+ years

13

Please detail your involvement working with management to develop BCDR plans.
14

Do you possess at least 1 of the following certifications from these organizations (or similar): Microsoft, Cisco, VMware, Comp TIA, Commvault, ISC2, GIAC, etc.?

• Yes
• No

15

If you answered yes to the question above, please specify which 2 certifications you possess:
16

Do you have the ability to meet the criminal background regulations mandated by the FBI CJIC Security Policy?

• Yes
• No

Required Question