Systems Integration Advisor
Apply NowCompany: GBIT Inc
Location: Plano, TX 75025
Description:
Company Description
Job Description
Application Management Advisor, He will be responsible for the monitoring, maintenance, and resolution of issues for a client's portfolio of web application servers. In addition, you will perform requested web application server upgrades including planning, scheduling, coordination, and deploying. Responding to Tivoli, Wily and Site scope alerts and participating in MIM calls. We are looking for a team member that is passionate about Application Support and providing a high level of customer service on a continual basis. Willing to work in 24x7 shift model
Qualifications
Educational Preferences:
BE /B.Tech/MCA from a reputed university. Minimum 7 years of experience.
ITIL Foundations Certified
Knowledge and interest in web server trends and technologies
Additional Information
Role Responsibilities:
Performs release, deployment, change, and configuration management activities in partnership with infrastructure and web development partners and 3rd party vendors.
Primary escalation point for resolution of web server issues
Triages, manages, resolves and documents issues and events related to web servers and environment availability
Monitors the availability of web servers and acts as a resolver of issues that occur
Executes problem management processes when required and leads root cause analysis
Provide guidance and technical advice
Responsible for the technology environment and understanding of business functions
Manage knowledge management and dissemination of knowledge within the project
Ensures high quality project deliveries that meets all agreed upon requirements and ensuring high customer
satisfaction through the management of the overall customer experience
Ensure quality documents are maintained as per standard QMS processes
Required Skill:
7-10 years of experience for Web Sphere Application Server, Web Sphere Portal Server, Web Logic Application Server,
Oracle Application Server, IHS/OHS / iPlanet, Apache Tomcat, IIS, .NET, Sterling NDM
Provide support during required business hours with on call rotation outside of business hours
Hands-on experience with supporting all Web environments and technologies
Service Provider Experience providing service to our clients
Experience with service transition methodologies and on boarding customer projects/engagements
Experience working with Service Management Tools like OPAS Remedy or similar
Experience in delivering presentations to customers and must have proven presentation skills
Ability to lead project teams and manage resources to complete project tasks
Ability to engage with multiple stakeholders and drive execution under tight timelines
Ability to proactively identify and manage risks and issues
Advanced understanding of how technology decisions relate to business needs
Excellent written and oral communication
Job Description
Application Management Advisor, He will be responsible for the monitoring, maintenance, and resolution of issues for a client's portfolio of web application servers. In addition, you will perform requested web application server upgrades including planning, scheduling, coordination, and deploying. Responding to Tivoli, Wily and Site scope alerts and participating in MIM calls. We are looking for a team member that is passionate about Application Support and providing a high level of customer service on a continual basis. Willing to work in 24x7 shift model
Qualifications
Educational Preferences:
BE /B.Tech/MCA from a reputed university. Minimum 7 years of experience.
ITIL Foundations Certified
Knowledge and interest in web server trends and technologies
Additional Information
Role Responsibilities:
Performs release, deployment, change, and configuration management activities in partnership with infrastructure and web development partners and 3rd party vendors.
Primary escalation point for resolution of web server issues
Triages, manages, resolves and documents issues and events related to web servers and environment availability
Monitors the availability of web servers and acts as a resolver of issues that occur
Executes problem management processes when required and leads root cause analysis
Provide guidance and technical advice
Responsible for the technology environment and understanding of business functions
Manage knowledge management and dissemination of knowledge within the project
Ensures high quality project deliveries that meets all agreed upon requirements and ensuring high customer
satisfaction through the management of the overall customer experience
Ensure quality documents are maintained as per standard QMS processes
Required Skill:
7-10 years of experience for Web Sphere Application Server, Web Sphere Portal Server, Web Logic Application Server,
Oracle Application Server, IHS/OHS / iPlanet, Apache Tomcat, IIS, .NET, Sterling NDM
Provide support during required business hours with on call rotation outside of business hours
Hands-on experience with supporting all Web environments and technologies
Service Provider Experience providing service to our clients
Experience with service transition methodologies and on boarding customer projects/engagements
Experience working with Service Management Tools like OPAS Remedy or similar
Experience in delivering presentations to customers and must have proven presentation skills
Ability to lead project teams and manage resources to complete project tasks
Ability to engage with multiple stakeholders and drive execution under tight timelines
Ability to proactively identify and manage risks and issues
Advanced understanding of how technology decisions relate to business needs
Excellent written and oral communication