Team Lead, Public Relations, Toronto

Your difference is the difference

Do you love to develop and share great ideas? Do you believe your insights can drive people forward? Do you appreciate working with others and building on mutual successes? Perfect. We do, too.

As an employee-owned company, we foster a culture where our people can thrive - and by thrive, we mean a place where you can share your ingenuity, express your difference, and grow in your very own way. Whatever your area, no matter your grade, your unique skills and perspective will help drive change from operations to the C-suite, across a wide of range of projects and channels.

Are you ready to build a future that's uniquely yours? Join our award-winning team and make a difference that defines you.

RVA's is looking for a dynamic Team Lead, Public Relations for its Municipal group.

Duties:

• Lead mentor and motivate field ambassadors ensuring the highest level of efficiency, direct support services, and customer satisfaction
• Hold staff members accountable to their job duties, performance and development.
• Support the team in facility facilitating communication, in writing and in person, between the public and project team within a municipal construction environment, including support and interactions at project sites.
• Developing rapport with construction teams, residents, and business owners.
• Preparing individual delivering preconstruction and construction notices prior to work taking place or ensuring that notices have been delivered through random audit visits.
• Drafting project specific stakeholder registry an impact analysis of checklist and other necessary documents.
• Ensuring all received claims/complaints are tracked including names nature of the issue follow up on resolution and document the resolution.
• Visiting and speaking to residents, institutions and businesses in person and serving as a point of contact for any concerns or issues raised through the project hotline or a person.
• Working closely with cities construction teams and city staff to resolve any issues.
• Ensuring all interaction with the public are recorded, documenting the issues and the resolution.
• Attending the preconstruction meeting and any construction meetings as required for coordination purposes.
• Ensure the group distributes the information promptly to all relevant team members and following up frequently to ensure that issues are resolved as quickly as possible.
• Ensuring monthly updates are completed and forwarded to the project team at site meetings including detailed reports public.

Qualifications:

• Minimum 7-10 years' experience in leading or mentoring a customer services or public relations team
• Knowledge in construction of Municipal and/or Transportation infrastructure projects is an asset but not required.
• Excellent interpersonal skills with a high level of problem-solving capabilities.
• Superior English communication skills both oral and written.
• Demonstrated experience in conflict management and negotiation is an asset.
• Strong computer skills and proficient with Microsoft Office suite.

Your better starts here

We don't settle for less, and neither should you. As it happens, offering great benefits to our people is entirely possible: the numbers work out. Happy teams mean happy clients. It's just that simple. From recruitment to flexibility, learning to leadership, wellness to inclusion, we give our people the tools they need to outperform in their careers and build lasting connections with our clients, our culture, and each other.

• Competitive compensation packages and performance-based bonuses
• Health, paramedical, vision, and dental coverage
• A flexible vacation policy that lets you determine your time off based on your other responsibilities and needs
• Top-up plans for new and expecting parents
• Firm-paid holidays, summer and winter breaks, and other leaves of absence that cover everything from extra family time, jury duty, or even completing a degree
• RVA Group Pension Plan with match
• Global Travel Assist Program that provides emergency out-of-country medical protection for you and your eligible family members on personal and business trips
• Access to a variety of free services (e.g., employee and family assistance programs, nutrition advice, caregiver support) and employee discounts (e.g., sports and entertainment tickets, major brands, insurance plans)
• Flexible and alternative work arrangements around core hours, including telecommuting and work-from-home options

Diversity, Inclusion, and Accommodations:

At RVA, we are committed to fostering a workforce that reflects the diversity of the communities in which we operate. RVA is an Equal Opportunity Employer that considers applicants without regard to age, race, colour, national origin, citizenship, sex, sexual orientation, religion, creed, marital status, disability, or any other protected status. If you require any special accommodations, please advise Human Resources. Any information received relating to accommodations will be treated as confidential.

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