Team Lead, Remote Field Services
Apply NowCompany: Carvana
Location: Atlanta, GA 30349
Description:
About Carvana
If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...
For more information on Carvana and our mission, learn more about what it's like to work here from the people that already do.
About the team and position
We are looking for a Remote Field Services Team Lead to join our Tech Services Team. This role will oversee a team to ensure the timely delivery of quality technical support service to the business. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills with a high degree of emphasis on providing an exceptional end-user experience.
This position will report to the Remote Field Services Manager and will be required to travel 50%+ of the time to assist in launching new markets and meetings with staff and site leadership
What you'll be doing
What you should have
This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have...
What we'll offer in return
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...
- Search and browse our inventory of over 20,000 vehicles that we own and certify.
- Narrow down search results using highly intelligent filtering tools/components.
- View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
- Secure financing in minutes using Carvana's in-house service or their own bank.
- Interact with GUI components to easily customize loan length, down payment, and monthly payment.
- Generate, upload, and eSign all documents online (no ink necessary).
- Schedule front door delivery or pick up at one of our vending machines.
- Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).
For more information on Carvana and our mission, learn more about what it's like to work here from the people that already do.
About the team and position
We are looking for a Remote Field Services Team Lead to join our Tech Services Team. This role will oversee a team to ensure the timely delivery of quality technical support service to the business. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills with a high degree of emphasis on providing an exceptional end-user experience.
This position will report to the Remote Field Services Manager and will be required to travel 50%+ of the time to assist in launching new markets and meetings with staff and site leadership
What you'll be doing
- Oversee a team to monitor and support all remote sites to include, circuits, network and security systems for multiple locations.
- Prioritize Inspection Center and auction support with critical applications.
- Communicate and collaborate closely with internal Property Operations, Security Team and Construction teams.
- Facilitate relationships with multiple vendors for installs and turn-ups to resolve issues either onsite or on the phone.
- Document, track and monitor all technical issues and solutions Communicate with remote users via phone or email in order to troubleshoot problems using (and sometimes without use of) remote connectivity tools.
- Execute various projects across the enterprise-wide Remote Field Services (RFS) organization
- Coach, train, and develop your team to achieve personal and professional career goals
- Lead or act as a significant contributor to leadership in the development of key initiatives that provide high-level results to improve business processes and service delivery
- Ensure policy adherence and provide support for both internal and external security controls
- Provide monthly report to leadership and discuss opportunities for improvements
What you should have
This is a service desk and user-facing support role. The qualifying candidate must be enthusiastic, energetic, and must take pride in helping people solve their computer problems. Service with a smile is a requirement! Additionally, you will have...
- 8-10 years experience in Information Technology industry, with 1+ years of direct people management
- Strong team player with good communication skills and strong inclusive, people-focused leadership skills
- Prior experience with remote site management.
- Good understanding of ITIL foundation, SLA's, metrics and reporting.
- Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
- Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images.
- Experience managing service and procurement vendors
- Experience in project management tools "Jira"
- Strong familiarity with firewalls, switches, and wireless deployments.
- Strong familiarity with broadband connectivity (SD-WAN), data security, firewalls, VPNs, and the general processes centered around a data center environment.
- Experience with configuring network devices (Cisco, Juniper, Fortinet, Meraki).
- An understanding of enterprise network environments.
- Basic knowledge and troubleshooting skills for IP Phones.
- Experience with G-Suite including Gmail, Calendar, and Drive.
- Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
- Experience with troubleshooting AV equipment such as HD TVs or Projectors.
- Experience in designing, implementing, and reporting to senior management of Service Desk related dashboards, metrics, and KPIs.
What we'll offer in return
- Full-Time Salary Position with a competitive salary.
- Medical, Dental, and Vision benefits.
- 401K with company match.
- A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
- A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.