Tech Business Analyst

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Business Analyst

We are seeking a highly skilled Business Analyst to join our team in the fast-paced domain of financial technology and disputes processing. As a Business Analyst, you will play a crucial role in facilitating cross-functional collaboration between business teams, project managers, development teams, and quality assurance teams. You will be responsible for documenting, communicating, and transforming business requirements into actionable developmental tasks. This role requires a deep understanding of credit card dispute processing and the ability to apply proposed design changes that align with business requirements.

Responsibilities:

• Disputes, Fraud detection and chargeback experience
• Work with business owner to translate into development tickets.
• Collaborate cross-functionally with business teams, project managers, development teams, and quality assurance teams to gather and document business requirements.
• Identify key milestone features and dependencies, working closely with multiple development teams.
• Utilize your current understanding of credit card dispute processing to analyze and propose design changes that meet business requirements.
• Write user stories to capture functional changes in how credit card disputes are processed.
• Collaborate with development teams to conduct walkthroughs of proposed changes and clarify any questions or concerns.
• Work closely with clients and payment schemes to design new changes and ensure regulatory compliance.
• Leverage your knowledge of Visa and MasterCard regulations for dispute processing to interpret and translate regulatory changes into system requirements.
• Develop use cases, user stories, functional specifications, and requirement documents for developers.
• Review requirements with developers and testing teams, ensuring a clear understanding of project goals.
• Define requirements for new collections software and review existing software to identify missing features.
• Link user journeys with test scripts, identifying any gaps in quality standards.
• Validate test results against the original requirements and ensure that any functional issues identified during testing are addressed as new requirements.
• Provide post-implementation support and assist with backlog management.

Qualifications:

• Previous experience as a Business Analyst in the financial technology industry, specifically in disputes processing or related fields.
• Strong knowledge and understanding of credit card dispute processing, Visa, and MasterCard regulations.
• Proven ability to translate business requirements into user stories, use cases, and functional specifications.
• Excellent communication and collaboration skills, with the ability to work effectively with diverse teams and stakeholders.
• Detail-oriented with a strong analytical mindset.

Familiarity with Agile methodologies and experience working in an Agile development environment.

Strong problem-solving skills and the ability to adapt to changing project requirements.

Bachelor's degree in Business Administration, Computer Science, or a related field.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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