Technical Account Manager
Apply NowCompany: Publicis Groupe Holdings B.V
Location: New York, NY 10025
Description:
Overview
How You'll Make an Impact
In 2024, Epsilon launched Epsilon Accelerate, an evolution of Yieldify combined with Epsilon's award-winning technologies, to provide best-in-class website personalization, conversion optimization and customer journey solutions - helping us to deliver smart, personalized marketing to even more brands around the word.
Our team is currently seeking a Technical Account Manager (TAM) to support Epsilon Accelerate. The TAM will report to the Principal Technical Account Manager and will be the main point of contact for our US teams both internally and externally. This is a hybrid role base in New York City.
What You'll Achieve
Who You Are
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
Base Salary: $77,600 - $97,000
In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
#LI-SG1
How You'll Make an Impact
In 2024, Epsilon launched Epsilon Accelerate, an evolution of Yieldify combined with Epsilon's award-winning technologies, to provide best-in-class website personalization, conversion optimization and customer journey solutions - helping us to deliver smart, personalized marketing to even more brands around the word.
Our team is currently seeking a Technical Account Manager (TAM) to support Epsilon Accelerate. The TAM will report to the Principal Technical Account Manager and will be the main point of contact for our US teams both internally and externally. This is a hybrid role base in New York City.
What You'll Achieve
- Develop in-depth knowledge of Epsilon Accelerate. You will be joining the team that are the experts across Accelerate and will be the "go-to" person in the US.
- Build strong and positive relationships with internal teams and customers within the US region.
- Support on client calls, client demos and technical support.
- Liaise directly with Technical and Product teams to deliver the best tailored solution for our client's problems.
- Work on multiple projects simultaneously and prioritize workload to ensure a smooth launch of each campaign within the set deadline - prioritization is key.
- Optimize and measure effectiveness of the onboarding process for new customers ensuring that the foundation to launch is the best it can be.
- Work closely with our Quality Assurance team to ensure quality is upheld across all work that you do.
- Enable other teams to act more autonomously. Support on training material for Sales/Services and present these within the US region.
- Be the point of contact in US for client escalations.
- Support, optimize and standardize any workflows where you see opportunities to get things done more efficiently.
- Provide insights on the US market with regards to accountability and resource planning (KPIs, resources triggers, weekly/QBP reporting).
Who You Are
- What you'll bring with you:
- A bachelor's degree
- 1+ years in a creative or digital marketing role
- 1+ years ecommerce marketing experience with a focus on technology
- Working knowledge of HTML and CSS languages (ability to identify and construct CSS selectors) . Regular Expression and Javascript or Typescript knowledge is a plus but not essential.
- Strong communication skills and ability to connect with people. You can bridge the gap between technical and non-technical audiences.
- Ability to multitask and work under pressure to meet deadlines
- Strong active listening and note taking skills. You ask the right questions and action the responses you receive in a timely manner.
- A demonstrated desire for continuous learning and improvement.
- A team player- working together to deliver results is as important to us as it should be to you.
- Why you might stand out from other talent:
- You've recently completed a technical training bootcamp (i.e.: General Assembly)
- Demonstrable interest in digital marketing and ad tech
- Curiosity and an aptitude for problem solving
- Strong time management and prioritization skills
- Excellent written and verbal communication skills
- You're adaptable. Every day will provide a different challenge, and you're ready to face it head-on.
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
Base Salary: $77,600 - $97,000
In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
#LI-SG1