Technical Business Analyst

Position Title: Technical Business Analyst

Safety Sensitive: No

Supervisor's Title: Director of PMO

FLSA Status: Exempt

Department: Information Technology

Division: PMO

*The salary range is $80,000 - $85,000 annually, commensurate with education and experience.

Onsite/No Remote Options

ABOUT US

We are IndyGo, a Municipal Corporation of Indianapolis - Marion County, and we're proud to be the largest public transportation provider in the state of Indiana. We operate 32 transit routes throughout the county, providing nearly 10 million passenger trips a year to the good citizens of our region. IndyGo is committed to expanding mobility options to improve connectivity with the company's mission, vision, and goals.

WHO WE ARE

A key measure of any great city is the ease of getting from one place to another. We call it "mobility." It's as essential as access to electricity and clean water. It moves a city forward to become a better place of opportunity and community. It's a measure of a city's vitality and potential, and it reflects a city's judgment about its civic priorities. It makes a city a better home and a better place to visit.

At IndyGo, getting people from one place to another is much more than just moving riders; it's about getting our riders to their hopes and dreams, to their education and careers, to their families and friends, to their health and well-being, and another day of life in Indianapolis and the surrounding areas.

We're here because you've got somewhere you need to be, and you need an easy, reliable way to get there. So come on; get on and get going to wherever you want to go on IndyGo.

INDYGO MISSION

As the region's largest transit authority, we are duty-bound to set the bar for transparency, trust, and overall professionalism. Our mission is to connect our community to economic and cultural opportunities through safe, reliable, and accessible mobility experiences.

Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.

Diversity: We promote, embrace, and value all individuals.

Safety: We ensure safe and secure environments.

Excellence: We strive for quality in everything we do.

Teamwork: We actively promote effective communication, collaboration, and partnerships.

Respect: We value and treat all with dignity.

BENEFITS WE OFFER

• Full-time positions with guaranteed 40 hours/week.
• Medical, dental, and vision (effective on the 1st of the month, 30 days after the start date).
• Free on-site wellness clinic for employees and their families.
• Retirement plan (401A and 457B).
• Tuition reimbursement.
• Free IndyGo transportation for employees and their families.
• Federal Loan Forgiveness Program

POSITION PURPOSE

The Technical Business Analyst role will be responsible for gathering, analyzing, documenting, and communicating project requirements. This role will also be responsible for product testing, monitoring and continuously refining the quality strategy, conducting root cause analysis for problem resolution, and heavily assisting in deriving the best solution and returning the most effective desired result. This role will be a key member of the IndyGo Project Management Office (PMO) and work closely with the IndyGo IT Team, various business units, and members of the IndyGo Executive Team. The ideal candidate will be goal-motivated and resourceful, with keen problem-solving and effective communication skills.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The company will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

• Lead and/or participate in requirements gathering and analysis sessions to determine project requirements.
• Analyze business needs, document requirements, manage plans, and provide recommendations to improve business functionality.
• Work with internal and/or external customers to resolve issues with existing business applications, systems, or processes and recommend alternative solutions to meet user needs.
• Perform cost-benefit analysis and feasibility studies within the duties of the PMO.
• Assist in developing and managing detailed projects, monitoring activities, and analyzing, implementing, and solving routines to moderately complex problems for one or more functional business areas.
• Assist in evaluating proposals for data collection by understanding the functional areas, business, and application needs.
• Anticipate and document issues/risks and manage stakeholder expectations about the solution requirements.
• Accountable for reviewing and finalizing extensive functional and technical documentation.
• Analyze specified requirements while observing gaps, ensuring clear acceptance criteria.
• Engage with project stakeholders to understand business needs, formulating a strategy for achieving the necessary level of quality while ensuring the plan aligns with IndyGo's delivery process and customer needs.
• Participate in formulating and organizing acceptance and systematic regression testing with stakeholders for feature and requirement validation, effectively identifying issues, causes, and resolutions throughout the project lifecycle.

OTHER FUNCTIONS

• Performs other duties as assigned.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience.

• A bachelor's degree from an accredited institution or a combination of relevant education and experience.
• A minimum of six (6) years of experience working on medium-to-large complex Enterprise Programs/initiatives as a Business Analyst.
• Experience as a Business Analyst in Information Technology fields is a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

Knowledge of:

• Experience conducting user workshops, focus group sessions, and other collaborative techniques.
• Demonstrate the ability to deliver on project commitments through leadership, teamwork, problem analysis/resolution, and productivity improvements.
• Effective time management and prioritization skills.
• Ability to construct quality deliverables from minimal definitions and to work on multiple assignments simultaneously.
• Ability to communicate clearly and convey complex business and technical information blends to various audiences.
• Expert knowledge of collaboration tools (SharePoint/Zoom/WebEx/MS Teams).
• Demonstrate the capability to build and maintain lasting Business and IT relationships.
• Ability to work with (and lead from within) global and cross-functional teams.
• Experience with project management methodologies such as Agile and Waterfall.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

• Ability to work with minimal supervision.
• Ability to remain stationary for long periods of time, to position oneself to work in low and/or confined spaces, and to move throughout the workday occasionally between departments and facilities.
• Ability to work in a deadline-oriented office environment.
• Local travel is required occasionally.

IndyGo is an Equal Opportunity Employer