Technical Customer Support P16

Position Summary:

• We are searching for a driven, customer-focused engineer to join the Gems Setra team! The ideal candidate is a self-starter with excellent problem-solving skills who is motivated by a challenge. They will be a fast learner, a great teammate, have a "can-do, no fear" attitude, and willing to roll up their sleeves to help a colleague or customer! This person will be responsible for providing technical assistance to customers, channel partners, and Sales on new and existing products.

Essential Job Responsibilities:

• Plan and develop high-value tools and content that enable rapid self-service product and application selection for customers, field sales and distribution.
• Identify content gaps for assigned products to drive growth.
• Pre and post sales technical support to customers and the sales team.
• Handle customer technical support cases through phone and email submissions
• Assist in maintenance and development of product manuals, FAQs and customers data records
• Partner with Sales and Product Managers to bring application expertise to the customer
• Work on special projects including new product development testing & qualification, dynamic sales demos, kaizen events, etc.
• Travel as required (10-20%) for onboarding, product training, technical support and/or demonstrations, internal meetings/conferences, tradeshows

Critical Success Factors:

• Ability to develop specialized focus in network communication protocols such as BACnet and MODBUS
• High proficiency in English language, including conversing and writing about technical subjects.
• Ability to articulate technical product information to people of all levels from engineers to end users.
• Ability to create & build relationships both internally and externally.
• Professional written and interpersonal skills are essential when communicating with customers
• Time-management skills and ability to manage and prioritize several projects efficiently

Education & Experience Required:

• Bachelor's degree in Technical or Engineering preferred, will consider relevant field experiences and certifications in lieu.
• 2+ years of application, technical service, inside sales, or controller experience required, preferably within a manufacturing company and a business-to-business sales environment
• Preferred experience with Network Communication Protocols such as TCP/IP, RTU, etc.

Desired Skills:

• Field Service Experience with building automation and controls
• Understanding of electro-mechanical industrial/medical products and Instrumentation and their use.
• Foundational knowledge of customer end products/electrical systems/Instrumentation
• Experience with BMS, BAS, EMS, CMS, PLC, HMI, SCADA etc. over different communications (BACnet IP, BACnet MS/TP, Modbus RTU, Modbus TCP, DeviceNet, Profibus or Profinet) would be an advantage.
• Ability to read and interpret engineering schematics, drawings, specifications, and standards.
• Intermediate PC skills and the use of Microsoft Office/Outlook.
• Experience using a CRM system (Salesforce preferred)

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Gems Setra

Pay Range
The salary range for this position (in local currency) is 56,900.00 - 105,700.00